Customer Success Manager – Named Accounts

🔥 0 minutes ago

🌵 Arizona, Colorado, +2 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🍂 Massachusetts – Remote

💵 $82k - $147.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Autodesk

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🏗️ Construction

🏭 Manufacturing

💼 Consulting

Construction • Manufacturing • Consulting

Autodesk is a global leader in software for designers, engineers, builders, and creators. The company provides a comprehensive suite of design and engineering applications including popular products like AutoCAD, Revit, and 3ds Max. Through its Design and Make Platform, Autodesk empowers professionals across various industries to design, visualize, and manage projects efficiently, facilitating innovation and sustainability in architecture, engineering, construction, and manufacturing.

📋 Description

• Own execution of customer success and adoption-realization plans for assigned Named Accounts • Translate account and course-adoption priorities into clear actions, milestones, and success measures • Plan and execute onboarding, training, enablement, and other activities supporting customer adoption and integration into courses, curricula, and programs • Coordinate Autodesk technical resources, product experts, and Learning Partners to support adoption • Identify adoption barriers, drive resolution, and escalate issues requiring broader account or strategic intervention • Monitor product usage, course adoption, and customer engagement to assess adoption health • Analyze adoption trends and customer feedback to identify risks, gaps, and opportunities • Report findings and recommendations to the account team • Capture outcomes, proof points, and success stories • Contribute insights to customer QBRs and account planning • Build trusted relationships with educators, faculty, curriculum leaders, and IT stakeholders • Partner with the Senior Account Manager on customer priorities and adoption strategy • Share context, progress, and risks with the broader account team • Maintain customer success documentation and account information • Apply feedback to continuously build product, technical, and customer success skills • Take independent ownership of assigned adoption realization plans and follow through on commitments • Use data and judgment to assess adoption health, recommend action, and determine when to resolve or escalate issues • Focus on measurable customer outcomes and realized value

🎯 Requirements

• 4 years experience in customer success, technology adoption, implementation, enablement, or a related customer-facing discipline • Experience helping customers implement, adopt, and realize value from technology solutions • Familiarity with Autodesk products, platforms, or learning ecosystems (e.g., Fusion, Forma) • Strong analytical skills, including the ability to interpret adoption data and customer feedback and recommend action • Strong relationship-building and communication skills across technical and non-technical stakeholders • Ability to manage multiple customer initiatives independently in a matrixed organization • Ability to travel to customer institutions and Autodesk events, up to 30% • Experience with higher-education institutions, educators, or academic technology programs preferred • Experience developing adoption plans, success metrics, or enablement program preferred

🏖️ Benefits

• Annual cash bonuses may be included • Commissions for sales roles may be included • Stock grants may be included • Comprehensive benefits package • Health and financial benefits • Time away benefits • Everyday wellness benefits • In-person onboarding and/or in-person ID verification may be provided/required