After Sales Coach

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤑 Sales

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AutoNation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1996

🚗 Transport

🛒 Retail

👥 B2C

Transport • Retail • B2C

AutoNation is a leading automotive retailer in the United States, offering a wide range of vehicles, including new and used cars, electric vehicles, and certified pre-owned cars. It provides vehicle financing, protection plans, and insurance solutions. Additionally, AutoNation operates service centers offering maintenance and repair services, as well as collision centers. The company emphasizes convenience with features like online scheduling and mobile service options, and it supports charitable causes such as cancer research.

📋 Description

• Conduct on-site and virtual assessments of service-lane workflow; work directly with Service Managers and Parts Managers to improve results through enhanced process execution and effective action-plan development. • Develop and deliver instructor-led, virtual, and e-learning training curricula for service advisors, technicians, parts counter staff, and managers. • Assess associate performance through evaluations, role-plays, and simulations; provide constructive feedback to support continuous development. • Ensure alignment with manufacturer standards, certification programs, and incentive requirements. • Analyze store and market KPIs — including hours-per-RO, effective labor rate, parts gross profit %, CSI/SSI scores, and technician productivity to identify performance opportunities and measure training effectiveness. • Coach service managers and parts managers one-on-one on daily management routines, associate development, and performance accountability. • Support the rollout and adoption of new technology platforms through change-management planning and end-user training. • Conduct process audits to ensure key operational procedures are followed; coach teams on corrective actions in real time.

🎯 Requirements

• 5+ years of experience in automotive dealership fixed operations (service, parts, or body shop) in a management, training, or consulting capacity. • Demonstrated expertise with major DMS platforms (e.g., CDK Global, Reynolds & Reynolds, Tekion) and OEM service systems. • Proven track record of developing and delivering training programs — both in-person and virtual — that produced measurable KPI improvement. • Willingness to travel up to 50–75% to dealership locations; must reside in a market with company stores. • Certified Professional in Training Management (CPTM), ATD certification, or similar L&D credential (preferred). • Experience with digital retailing platforms and connected-vehicle service workflows (preferred).

🏖️ Benefits

• Competitive compensation and 401k matching • Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits. • Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear • Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers • Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide