Application Support Engineer

🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 Application Engineer

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Availity

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

⚕️ Healthcare Insurance

☁️ SaaS

🔌 API

💰 Secondary Market on 2021-07

Healthcare Insurance • SaaS • API

Availity is a leading health information network that connects payers, providers, and technology partners in the healthcare industry. By facilitating over 13 billion clinical, administrative, and financial transactions annually, Availity streamlines payer-provider collaboration and enhances patient care through an integrated provider engagement platform. The company's solutions leverage artificial intelligence and interoperability to automate processes such as prior authorizations, revenue cycle management, and payment accuracy, ultimately reducing costs and improving efficiency across the healthcare ecosystem.

📋 Description

• Provides Tier 1 and Tier 2 support for customers and internal teams while supporting a 24x7x365 production platform • Monitors system health, troubleshooting issues, managing incidents, and ensuring reliable application performance • Acts as a key interface with customers and internal stakeholders • Monitors system health, performance, and alerts using enterprise tools (e.g., Splunk, Grafana, New Relic) • Supports batch and real-time processing; troubleshoots failures and reprocesses as needed • Investigates production issues and manages escalations • Validates processing results and ensures system stability • Performs FTP/file transfer support (including credential updates) • Participates in rotating on-call support • Provides timely, professional communication with customers • Educates users and improves self-service capability • Documents incidents, resolutions, and processes • Maintains knowledge base and support procedures • Follows SLAs and operational standards • Collaborates across teams to resolve issues • Automates manual tasks where possible • Performs root cause analysis • Handles multiple priorities in a fast-paced environment

🎯 Requirements

• Associate degree in Computer Science or related field OR equivalent experience • 2–5 years in application/production support (Tier 1/2) • SQL and database knowledge (Oracle, PostgreSQL, MongoDB, etc.) • Familiarity with Linux/Unix systems • Understanding of programming concepts (Java, JavaScript, etc.) • Experience with monitoring tools (Splunk, SolarWinds, New Relic) • File transfer (FTP) experience • Basic cloud knowledge (AWS, Azure, or GCP) • Strong troubleshooting and analytical ability • Ability to multitask and prioritize • Strong written and verbal communication • Proficiency in Microsoft Office

🏖️ Benefits

• Generous HSA company contribution • healthcare, vision, dental benefits • 401k match program on day one • unlimited PTO for salaried associates + 9 paid holidays • 19 days of PTO for hourly associates • reimbursement up to $250/year for gym memberships, racing events, weight management programs • education reimbursement • Paid Parental Leave for both moms and dads