Vice President, Account Management

🔥 4 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🔴 Lead

💰 Account Manager

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Avalon Healthcare Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

🏥 Healthcare

⚕️ Healthcare Insurance

🤝 B2B

Healthcare • Healthcare Insurance • B2B

Avalon Healthcare Solutions is a company that provides Diagnostic Intelligence and lab benefit management solutions to health plans, labs, and providers. It offers a platform and services — including genetic test management, routine test and radiology management, curated lab networks, real-time test decisioning, evidence-based policies, and analytics — to reduce unnecessary diagnostic testing, control costs, and improve care quality. Avalon emphasizes science-driven, evidence-based approaches to manage growing diagnostic complexity (particularly genetic testing and oncology), delivering operational workflows and measurable savings for health plans and other healthcare organizations.

📋 Description

• Own overall client satisfaction, retention, and growth within an assigned book of business • Develop and cultivate long-term relationships with key client stakeholders and executive leaders • Monitor program service delivery for clients and work cross-functionally within Avalon • Drive contract renewals, service expansion, and strategic growth opportunities with current clients • Drive client strategy and growth for Avalon • Build partnerships across client organizations and represent the voice of the customer • Understand clients’ competitive environments, challenges, business priorities, and opportunities for expansion and innovation • Lead cross-functional client strategic plans and develop value propositions to increase volume and profitability from Avalon network providers • Translate client requests into actionable strategies and tactics to improve performance and deliver value • Manage client contracts, facilitate deliverables, and drive initiatives • Understand complex client financial arrangements and strategies • Proactively review performance metrics, anticipate client needs, and exceed expectations • Represent and drive client operational requirements throughout the organization • Manage standard client requirements • Ensure communication of root causes and resolution paths for operational issues • Maintain documentation regarding change orders, operational issues, and problem resolution • Report to the Senior Vice President, Account Management

🎯 Requirements

• 15+ years’ experience in healthcare account management and/or selling into payers • Bachelor’s degree or significant and relevant direct work experience in lieu of degree • Willingness and ability to travel up to 30% of the week to client sites and providers, as needed • Strong analytical skills and proven ability to problem solve • Proven experience in selling service expansion opportunities • Ability to work cross-functionally to proactively communicate and resolve issues with appropriate urgency • Proven success in a matrix environment • Strong verbal and written communication skills • Ability to interact effectively with counterparts at assigned clients • Knowledge of the healthcare industry, payers, and regulations • Experience in a start-up or early-stage company helpful • Knowledge of reference laboratory business, esoteric tests and processes strongly desired • Experience working with Medicare and Medicaid programs • Master’s degree in Business, Marketing, or Healthcare Administration preferred

🏖️ Benefits

• Remote work eligibility • Regular business travel, including travel to Avalon's corporate office in Tampa, Florida • Equal Opportunity Employer - Vet/Disability