Product Technical Support Representative

🔥 0 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $56.5k - $90.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Avantor

WebsiteLinkedInAll Job Openings

10,000+ employees

🧬 Biotechnology

🏥 Healthcare

🤝 B2B

💰 Private equity on 2010-08

Biotechnology • Healthcare • B2B

Avantor is a leading life science tools company and global provider of mission-critical products and services to customers in the life sciences and advanced technology industries. From discovery to delivery, Avantor works side-by-side with scientists worldwide to enable breakthroughs in medicine, healthcare, and technology by supplying laboratory consumables, chemicals, equipment, distribution and lab services used across research, development and production. Its portfolio is used at more than 300,000 customer locations in 180 countries; the company operates 200+ locations with 13,500+ associates and has a long operational history of over 120 years.

📋 Description

• Identify customer product needs and recommend appropriate products, equipment, and solutions to increase sales revenue • Support global sales channels and international customer networks through pre-sale and post-sale support • Assist customers with buying decisions and identify cross-sell and upsell opportunities • Follow up on quoted opportunities • Provide engineering-level troubleshooting by phone, email, video, and on-site where applicable • Provide product documentation support • Create technical content such as customer self-service videos, white papers, and technical documentation • Collect insights from engineering and product management for complex scenarios • Collaborate with engineering and product management on new product development • Support on-site customer visits and tradeshow needs with the commercial team • Attend vendor and department trainings and meetings • Participate in root cause analysis and process improvement • Provide quotes and pricing and check item lead times • Perform other duties as assigned

🎯 Requirements

• Bachelor's degree from an accredited higher learning institution in science (Physics, Chemistry, Biology, or a related scientific/engineering major), or a combination of education and experience • No minimum years of professional experience required • Internship, academic project, or coursework involving technical concepts highly preferred • Proficiency in scientific vocabulary and terminology • Ability to gain knowledge of fluid handling and bioprocessing applications • Proficiency with Microsoft Office, including Outlook, Word, Excel, and PowerPoint • Ability to learn other software as needed • Excellent written and verbal communication skills • Ability to work efficiently under pressure and meet deadlines • Ability to read and understand technical manuals and diagrams • Strong analytical and problem-solving skills • Strong work ethic and ability to excel in a rapidly changing organization • Applicants must reside within the Mountain or Pacific time zones

🏖️ Benefits

• Medical, dental, and vision coverage • Wellness programs • Health savings accounts • Flexible spending accounts • 401(k) plan with company match • Employee stock purchase program • 11 paid holidays • 18 PTO days annually • Volunteer time off • 6 weeks of 100% paid parental leave, except in states that offer paid family leave • Learning experiences to support career growth and success