Patient Scheduler – Call Center

🔥 19 hours ago

🇺🇸 United States – Remote

💵 $18 - $21 / hour

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Axia Women's Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2017

🏥 Healthcare

👥 B2C

🧘 Wellness

💰 Private equity on 2017-03

Healthcare • B2C • Wellness

Axia Women's Health is a leading women’s health network that provides comprehensive, personalized obstetrics and gynecology care across every stage of life. The organization offers a wide range of clinical services—including obstetrics, gynecology, maternal-fetal medicine, breast health and imaging, fertility and genetics, urogynecology, menopause care, behavioral health, and telehealth—through a connected network of specialists and on-site diagnostics. Axia emphasizes compassionate, patient-centered care, integrates innovative technologies (such as AI-assisted mammography and virtual visits), and focuses on improving the overall care experience for women.

📋 Description

• Greet patients and respond to inquiries by phone • Review and manage recall appointments and no-show/cancellation reports • Route calls and answering-service messages to appropriate personnel • Register new and existing patients and activate patient files • Collect and record copayments • Provide financial support regarding claims and billing inquiries • Verify insurance eligibility and communicate benefit limitations • Schedule patient appointments and follow-up visits • Document patient encounters accurately and in detail • Support patients and medical staff as needed • Collaborate with clinical colleagues, management, and staff to ensure efficient practice operations • Ensure compliance with SOPs, HIPAA, OSHA, and practice policies • Participate in team meetings and quality improvement initiatives • Uphold the organization's mission, values, ethical standards, and professionalism • Contribute to a positive work environment • Perform other duties as assigned

🎯 Requirements

• High School Diploma or equivalent required • Minimum 1-2 years of customer service experience • Call Center experience preferred, but not required • Computer proficiency, including MS Office, Word, Excel, email and internet research • Knowledge of HIPAA and Insurance Payors • Medical Receptionist/PSR experience preferred • Experience with electronic health records (EHR) systems preferred, but not required • Excellent written and verbal communication skills • Ability to handle high call volume and escalate issues appropriately • Ability to multitask in a fast-paced environment • Compassionate and empathetic attitude towards patients • Time management and task prioritization skills • Professionalism, collaboration, attention to detail, self-motivation, and productivity in a remote capacity • Proven ability to work collaboratively within a team environment • Adaptability to changing priorities and conditions • Currently authorized to work in the United States on a full-time basis

🏖️ Benefits

• Full time benefit-eligibility beginning the first of the month after hire • Immediate 401(k) matching contribution with no vesting period • Generous PTO offering with additional time off for volunteering • Choice of multiple medical insurance plans • Access to Axia providers at little to no cost through Axia’s medical insurance • Axia-paid life insurance • Short term and long term disability • Free counseling for colleagues and family members, including parents and parents-in-law • Discounts on Hotels, Theme Parks, Gym Memberships, and more through the Great Works Perks Program • Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA w/ employer contribution, identity theft, long term care, pet insurance and more!