Contact Center Specialist

🔥 45 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

📞 Call Center Representative

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ventra Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2021

🏥 Healthcare

☁️ SaaS

🤝 B2B

Healthcare • SaaS • B2B

Ventra Health is a healthcare revenue cycle management (RCM) company that provides end-to-end medical billing, coding, claims management, denial prevention, payer contracting, and collections services for hospitals, health systems, and physician practices across the U. S. Its offerings combine domain expertise and white‑glove client service with proprietary data and AI-powered platforms—vCision (AI & automation) and vSight (data & analytics)—to improve reimbursement, reduce denials, accelerate cash collections, and deliver measurable RCM performance improvements. Ventra emphasizes enterprise service delivery, provider education, compliance and coding audits, patient responsibility management, and payer strategy, serving thousands of providers and facilities nationwide.

📋 Description

• Answer incoming calls regarding patient medical bills, insurance, Explanation of Benefits (EOB) forms, and bill payment arrangements • Utilize multiple internal systems to assist with patient billing needs • Provide exceptional customer service to callers • Troubleshoot billing inquiries and explain benefit coverages, courses of action, and timeframes • Ensure proper documentation, recording, and closure of issues • Collaborate with internal departments to research insurance denials, missing payments, and attorney requests • Perform special projects and other assigned duties

🎯 Requirements

• Associate's degree (2 years), required • Bachelor's degree in any related field, preferred • One (1) year of customer service experience in a high volume, fast paced environment • Healthcare call center experience preferred • Fluency in English • Knowledge of the Explanation of Benefits (EOB) • Knowledge of a variety of insurance plans • Knowledge of ICD-10 and CPT Codes • Strong word processing, spreadsheet, and database software skills • Strong mathematical skills in addition, subtraction, multiplication and division of whole numbers and fractions; computing percentages; and working with decimals • Strong oral, written, and interpersonal communication skills • Strong time management skills • Strong organizational skills • Strong customer service skills • Ability to understand, analyze, interpret, and explain complex documents • Ability to work in a team environment • Ability to adhere to standards and quality guidelines • Ability to read, understand, and apply state/federal laws, regulations, and policies • Ability to remain flexible and work within a collaborative and fast paced environment • Ability to communicate with diverse personalities in a tactful, mature, and professional manner

🏖️ Benefits

• Ventra performance-based incentive plan • Discretionary incentive bonus in accordance with company policies • Referral bonus for referring a friend • Reasonable accommodations for qualified individuals with disabilities, as needed