Program Manager, Community Connect

Job not on LinkedIn

🔥 16 minutes ago

☕ Washington – Remote

☕ Washington – Remote

💵 $78.3k - $125.3k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📋 Program Manager

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This company has sponsored H1B visas in the past.

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Axon

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1993

💼 Consulting

🎖️ Defense

🏭 Manufacturing

Consulting • Defense • Manufacturing

Axon is a company dedicated to advancing public safety through innovative technology solutions. It offers a wide range of products and services, including smart weapons such as TASER devices designed for law enforcement and civilian use, body-worn cameras for capturing real-time video evidence, and software solutions for evidence management and situational awareness. Axon also provides VR training to prepare officers for real-life scenarios and drone solutions for tactical support. The company primarily serves law enforcement, federal agencies, corrections, fire, EMS, and other public safety sectors, aiming to create safer communities with their comprehensive safety ecosystem. Axon is committed to responsible innovation and reducing gun-related incidents between police and the public.

📋 Description

• Lead the operational health and scalable execution of the Community Connect program across Axon’s U.S. customer base and growing international footprint • Implement scalable workflows, operating rhythms, documentation, and reporting for consistent program delivery • Maintain visibility into program performance, project status, delivery milestones, dependencies, and customer-impacting risks • Coordinate with Product, Engineering, Support, Sales, Finance, and other teams to remove blockers, manage escalations, and improve customer experience • Support work-order management and closure, including quality checks, documentation, and internal handoffs • Provide technical support for deployment planning, hardware readiness, network connectivity, configuration, and integration requirements • Support field-deployed Cores through remote configuration, activation, validation, and onsite technical support when needed • Troubleshoot hardware, network, connectivity, and video-integration issues and coordinate technical escalations • Create technical readiness guidance, deployment checklists, troubleshooting resources, and escalation paths • Develop and maintain playbooks, training materials, job aids, and knowledge resources • Identify recurring delivery, technical, and process issues and implement scalable improvements • Support adoption of new products, internal tools, and program updates • Report to the Manager, Program Management (Community Connect)

🎯 Requirements

• Bachelor’s degree in program management, project management, operations, information technology, professional services, or a related field; or equivalent practical experience, including 2+ years supporting customer-facing technical deployments, implementations, or professional-services programs involving remote hardware configuration, activation, troubleshooting, and field deployment coordination • Working knowledge of hardware, networking, connectivity, and integration concepts, including IP addressing, DHCP, DNS, VLANs, firewalls, ports, Wi-Fi, bandwidth, and basic troubleshooting • Experience managing complex, customer-facing work involving multiple stakeholders, dependencies, risks, competing priorities, and technical escalations • Strong organizational, communication, and problem-solving skills • Experience developing and improving workflows, playbooks, technical guidance, training materials, and knowledge resources • Proficiency with CRM, project-management, and workflow tools such as Salesforce, Smartsheet, Jira, or similar platforms, plus Microsoft Office and Google Workspace • Analytical mindset and ability to use data and feedback to identify trends, surface risks, and improve operational performance • Experience in public safety, SaaS, video technology, physical security technology, connected hardware, or a comparable technical environment is preferred • Must pass a Criminal Justice Information Services (CJIS) background check and maintain CJIS clearance • Ability to handle confidential and highly sensitive information with discretion and sound judgment

🏖️ Benefits

• Competitive salary • 401k with employer match • Discretionary paid time off • Paid parental leave for all • Medical, Dental, Vision plans • Fitness Programs • Emotional & Mental Wellness support • Learning & Development programs • Employee Resource Groups (ERGs) • Snacks in our offices

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