Senior Manager – AI Program Enablement

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Baker Tilly US

5001 - 10000 employees

🏗️ Construction

🏥 Healthcare

📦 Logistics

Construction • Healthcare • Logistics

Baker Tilly US is a professional services firm offering accounting, assurance, tax, and business advisory services. The company provides a wide range of services, including cybersecurity, artificial intelligence consulting, ESG and sustainability advisory, and risk advisory. Baker Tilly serves numerous industries such as construction, energy, healthcare, higher education, and real estate by offering industry-specific insights and solutions. It is also part of the Baker Tilly International network, the 10th largest accountancy and advisory network globally.

📋 Description

• Develop, test, and maintain custom GPTs, AI agents, and reusable AI-enabled workflows across Marketing, Sales, and Client Experience • Identify and prioritize repeatable workflows suited for AI support, including content, campaigns, sales enablement, research, reporting, and work management • Lead the design, testing, and documentation of AI solutions, including use cases, source materials, risks, limitations, and human review needs • Build or coordinate GPTs, agents, prompts, templates, and workflow accelerators; manage optimization, usage monitoring, and retirement • Lead AI strategy, roadmap, governance, and the departmental AI Center of Excellence • Translate AI strategy into an actionable roadmap aligned to business priorities, enterprise direction, and governance standards • Lead intake, prioritization, use case review, launch readiness, and portfolio management for the AI Center of Excellence • Establish responsible AI standards for approved use cases, risk tiering, content quality, brand alignment, data use, and escalation • Design and deliver AI literacy, responsible-use, and role-based training; facilitate workshops, office hours, and demos • Maintain enablement resources and support Power User/Champions programs • Collaborate with Marketing, Sales, CX, Operations, IT, Innovation, HR/Learning, Legal, Risk, Brand, Information Security, and platform owners • Coordinate dependencies, support change management, and resolve adoption barriers • Define KPIs, establish baselines, and report AI adoption, usage, productivity, impact, outcomes, risks, and opportunities to department leadership

🎯 Requirements

• Bachelor's degree required • 8 years of experience required in marketing operations, sales enablement, CX enablement, digital transformation, AI enablement, program management, marketing technology, or related roles • 2 years of experience in the AI space preferred • Knowledge of generative AI tools, custom GPTs, AI agents, prompt design, responsible AI, and AI-enabled workflows • Ability to translate AI strategy into roadmaps, governance standards, use cases, enablement, and measurable outcomes • Strong program, change management, and organizational skills; able to manage priorities, stakeholders, timelines, and adoption barriers • Strong communication, facilitation, and training skills; able to explain AI concepts and build user confidence • Data-informed mindset; able to define KPIs, measure adoption and impact, assess risks, and improve AI solutions

🏖️ Benefits

• Comprehensive compensation and benefits package to eligible employees • Remote work option • Hybrid work option

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