AI Conversational Designer

Job not on LinkedIn

🕒 August 11

🇺🇸 United States – Remote

💵 $85k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤖 Artificial Intelligence

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Flock Safety

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2017

🔐 Security

💰 $150M Series E on 2022-02

Security • Public Safety • Technology

Flock Safety is a company that focuses on providing advanced technological solutions for public and private safety. They utilize tools such as license plate recognition (LPR), video cameras, audio detection, and automated drones to enhance security for neighborhoods, businesses, schools, and governmental organizations. Their products are designed to deter crime and assist law enforcement in generating leads through evidence collection. Flock Safety operates on a subscription service model, offering maintenance-free, easy-to-deploy infrastructure to improve community safety. Trusted by over 5,000 communities, Flock Safety aims to create safer environments while maintaining transparency and privacy.

📋 Description

• Own end-to-end conversation design for Flock's AI support agents, from intent mapping through prompt engineering to production deployment • Improve AI-resolved conversations without increasing bad handoffs or missed trust-critical escalations • Design escalation and fallback logic routing SEV incidents, VIP accounts, and Safe City accounts to human support • Establish conversation analytics practices that turn agent performance data into a prioritized backlog of design fixes • Create documentation and design standards for scaling the agent portfolio • Partner with Support, Product, and Trust stakeholders to align agent behavior with SLA and safety requirements

🎯 Requirements

• Experience with Intercom/Fin specifically, or a comparable modern AI agent platform • Demonstrated ability to design and iterate conversational flows, including intent mapping, utterance training, and fallback strategies, in a live AI agent platform • Hands-on prompt engineering experience with LLM-based conversational agents, not legacy decision-tree bots • Fluency reading conversation logs and performance dashboards to diagnose failure points and prioritize fixes • Writing that reads naturally in a customer-facing bot voice: clear, concise, on-brand • Ability to work lawfully in the United States • Ability to meet Criminal Justice Information Services (CJIS) certification requirements if certification is required, including FBI CJIS Security Policy requirements and a fingerprint-based background check

🏖️ Benefits

• Flock Stock Options • Equal employment opportunity • Disability accommodations during interviews