Central Operations Specialist

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🔥 0 minutes ago

☕ Washington – Remote

☕ Washington – Remote

💵 $19 - $26 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

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Banner Bank

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1890

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

Banner Bank is a financial institution that offers a wide range of banking and financial services to both individuals and businesses. It provides solutions such as personal and business checking and savings accounts, credit cards, personal and home loans, and investment services. Banner Bank also offers specialized services such as online and mobile banking, fraud prevention, and wealth management. Known for its focus on customer trust and satisfaction, Banner Bank has received several accolades including recognition by Newsweek and Forbes as one of the best regional and trustworthy banks. It operates in multiple states including Washington, Oregon, Idaho, and California, and is a preferred SBA lender in many communities.

📋 Description

• Work in a specific operations function and perform function-specific day-to-day operations tasks • Provide exceptional customer service • Support branches through review and documentation of multiple critical functions • Provide Bank staff with training • Respond to inquiries on complex procedures, applications, and access • Support specific retail operational areas and administer function-specific systems • Administer function-specific user access for related applications • Assist with Disaster Recovery/Business Continuity testing and real event tactical team activities • Participate in critical, bankwide problem-solving projects • Analyze user feedback and recommend support process improvements • Evaluate documented resolutions and analyze trends to prevent repeated problems • Identify and implement process improvements • Assist in the annual JHA SilverLake release, including updates or defect review, testing, training documentation, and support • Post updates to BannerNet to assist in problem resolution • Comply with policies, procedures, security requirements, and government regulations

🎯 Requirements

• High school diploma required; equivalent combination of education and experience may be considered • 0 to 2 years of clerical, bank, and/or client service experience with retail banking or operations exposure required • Excellent customer service, analytical, and problem-solving skills • Proven organizational skills and attention to detail • Ability to manage multiple projects simultaneously and meet critical deadlines • Ability to prioritize and execute tasks in a high-pressure environment • Effective written and verbal communication skills • Ability to work independently with little direct supervision • Proven experience with troubleshooting principles/methodologies and issue resolution techniques • Proficient in advanced aspects of Microsoft Office and able to quickly learn and adapt to new technologies • Knowledge of federal and state laws and regulations relating to deposit accounts and bank operations

🏖️ Benefits

• Incentive and commission compensation may be awarded for eligible roles • Comprehensive employee benefits, including medical, dental, vision, LTD, STD and life • Paid vacation time • Sick time • Personal days • Paid volunteer time • 11 company paid holidays • 401k with up to 4% match and immediate vesting • Tuition reimbursement up to $5,250 annually (minimum service requirement)