Patient Balance Customer Service Representative

🔥 2 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $17 - $26 / hour

⏱ Part Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Banner Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

Banner Health is a leading healthcare system committed to making healthcare easier through comprehensive patient services and resources. They provide a safe place for care with services ranging from emergency and urgent care, imaging, and surgery centers to maternity and hospice care. Banner Health also offers telehealth options to ensure access to healthcare, regardless of location. They support athletes through Banner Orthopedics & Sports Medicine and have been recognized for exceptional patient care. With advanced digital tools, they aim to manage healthcare seamlessly for their patients.

📋 Description

• Answer patient phone calls regarding billing questions • Complete administrative tasks • Coordinate and facilitate patient billing and collection activities • Respond to incoming calls and resolve billing, payment, and accounting issues • Process payments, adjustments, claims, correspondence, refunds, denials, financial/charity applications, and payment plans • Coordinate with staff and physician office staff to ensure correct processing and PCI compliance • Reconcile, balance, and pursue account balances, payments, and denials • Work with payor remits, facility contracts, payor customer service, provider representatives, spreadsheets, and collection/self-pay policies • Build working relationships with business units, hospital departments, and provider offices • Identify trends in payment issues and communicate solutions • Work with walk-in patients on accounts and payment processing, as assigned • Reduce Accounts Receivable balances and achieve patient financial services goals • Document information, provide statistical data, prepare issue lists, and communicate with payors • Work independently under general supervision and report to a Supervisor or Manager • Use critical thinking to solve problems and reconcile accounts

🎯 Requirements

• High school diploma/GED or equivalent working knowledge • One or more years of work experience in patient financial services, financial/collecting services, or insurance industry processes • Knowledge of patient financial services, collections, and insurance • Ability to manage multiple tasks simultaneously with minimal supervision and work independently • Strong interpersonal, oral, and written communication skills • Strong knowledge of insurance plans with deductibles and co-insurances • Strong knowledge of common office software, word processing, spreadsheet, and database software • Work experience with the Company's systems and processes preferred • Previous cash collections experience preferred • Bilingual skills a plus • Additional related education and/or experience preferred • Ability to work Monday–Friday, 1:30 PM–5:30 PM Arizona Standard Time

🏖️ Benefits

• Remote work • Great Place To Work® certified employer • Part-time schedule of 20 hours per week