Seasonal Customer Service Representative

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $16 / hour

⏱ Part Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Petite Plume

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

🛒 Retail

👗 Fashion

🌍 Social Impact

Retail • Fashion • Social Impact

Petite Plume is a retail brand that specializes in stylish and luxurious loungewear, sleepwear, and home goods for men, women, and children. The company focuses on quality fabrics such as luxe pima cotton and mulberry silk, offering a range of products including pajamas, nightgowns, baby items, and home decor. In addition to retail, Petite Plume engages in charitable efforts, donating a portion of its sales to women-led organizations as part of its commitment to social impact.

📋 Description

• Respond to customer inquiries via phone, email, chat, and other support channels • Assist with pre-purchase questions, including product recommendations, sizing, fabric details, and gifting guidance • Resolve post-purchase inquiries related to orders, shipping, deliveries, returns, exchanges, and product concerns • Troubleshoot order issues, delivery concerns, and returns questions • Complete customer purchases over the phone and create email invoices when requested • Document customer interactions, order updates, and resolutions in customer support platforms • Maintain detailed and organized customer records • Collaborate with teammates during peak seasonal demand while meeting service level expectations • Represent the Petite Plume brand with warmth, professionalism, and passion for memorable customer experiences

🎯 Requirements

• 1–2 years of demonstrated customer service experience in a client-facing, hospitality, or e-commerce support role • Strong written and oral communication skills • Ability to maintain brand voice consistency • Availability to work a flexible schedule, including weekends and key holidays throughout November and December • Willingness to increase availability during peak business periods when additional support is needed • Experience with customer support platforms including Gorgias, Shopify, Route, and other internal systems

🏖️ Benefits

• Part-time seasonal position averaging 20 hours per week • Opportunity to flex up to full-time hours during peak holiday season