Client Support Representative – PT

🔥 14 hours ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

⏱ Part Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ticketmaster

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1976

🛍️ eCommerce

⚽ Sports

eCommerce • Entertainment • Sports

Ticketmaster is a leading ticketing platform that facilitates the sale of tickets for concerts, sports events, theater performances, and other live entertainment. The platform offers a user-friendly experience for purchasing tickets, as well as managing events and finding popular shows and games. Ticketmaster serves as the official ticket marketplace for many major sports leagues and artist events, making it a key player in the live entertainment industry.

📋 Description

• Support the Universe and TicketWeb divisions within Ticketmaster • Deliver services supporting clients’ day-to-day use of ticketing systems and products • Maintain agreed-upon service levels and follow up with product and engineering teams for timely problem resolution • Train clients and share best practices • Provide operational support, including installs and upgrades • Handle inbound emails from clients and ticket buyers • Troubleshoot issues, provide solutions, and propose and implement process improvements • Work with clients via Zoom, email, and phone to build events, manage on/off sales, and pull reports • Resolve event host and fan issues and requests • Meet and exceed client service-level agreements • Optimize customer success flows and support experiences • Advise and assist with reporting • Monitor client chargeback activity, flag fraudulent trends, and alert relevant teams • Coordinate upgrades and hardware replacements at client sites • Collaborate with Sales and Product teams to address client needs and communicate roadblocks • Provide after-hours office support • Support Universe and TicketWeb web portals, releases, onboarding, and ongoing maintenance • Troubleshoot issues using appropriate techniques and tools to identify root causes • Research client/customer service-level complaints • Serve as primary contact for customer service escalations on behalf of clients • Log issues and user feedback, collaborate with developers to reproduce issues, solve problems, and verify fixes on managed websites

🎯 Requirements

• Minimum of 2 years of experience in a customer-facing role such as customer success, customer service, sales, or similar • Minimum of 1 year of account management experience, such as managing partnerships across the country while considering individual client needs • Strong understanding of technology and efficient technology use to help clients • Proficient working knowledge of Microsoft Office suite products • Understanding of the ticketing or live event industry is a bonus • Experience working in a box office is a bonus • Clear and concise verbal and written communication skills, including exceptional spelling and grammar • Excellent social and interpersonal skills • Ability to prioritize and strategize in a dynamic, fast-paced environment while balancing client requests, technical hurdles, and competing priorities/deadlines

🏖️ Benefits

• Medical, vision, dental and mental health benefits for you and your family • Health care concierge • Flexible Spending Account (FSA) or Health Savings Account (HSA) • Free concert tickets • Generous paid time off, including paid holidays, sick time, and personal days • 401(k) program with company match • Stock reimbursement program • New parent programs including caregiver leave • Fertility, adoption, foster, or surrogacy support • Career and skill development programs with School of Live • Tuition reimbursement • Student loan repayment • Volunteer time off • Crowdfunding match