Client Support Representative, Part-Time

🔥 13 hours ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

⏱ Part Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Live Nation Entertainment

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1996

📱 Media

💰 Post-IPO Debt on 2023-01

Media • Entertainment

Live Nation Entertainment is the global leader in live entertainment, powering unforgettable experiences around the world. Artist-powered and fan-driven, Live Nation works with musicians to bring their creativity to life on stages across the globe. As the top producer of concerts, ticket seller, and brand connector to music, Live Nation's platform leads the market in these three core industries. Their mission extends beyond entertainment, aiming to uplift, inspire, and create memories through the power of live music.

📋 Description

• Support the Universe and TicketWeb divisions within Ticketmaster • Deliver services for clients’ day-to-day use of ticketing systems and products • Maintain agreed-upon service levels • Follow up with product and engineering teams to ensure timely problem resolution • Provide training, best practices, and general operational support, including installs and upgrades • Handle inbound emails from clients and ticket buyers • Troubleshoot issues, provide solutions, and implement process improvements • Build and manage client events, on/off sales, and reports through Zoom, email, and phone • Resolve event host and ticket buyer issues and requests • Meet and exceed client service-level agreements • Optimize customer success and support processes • Advise and assist with reporting • Monitor client chargeback activity, flag fraudulent trends, and alert relevant teams • Coordinate upgrades and hardware replacements at client sites • Collaborate with Sales, Product, engineering, and developers • Provide after-hours office support • Support Universe and TicketWeb web portals, releases, onboarding, and maintenance • Troubleshoot root causes, research complaints, handle escalations, log issues and feedback, reproduce issues, and verify fixes

🎯 Requirements

• Minimum of 2 years of experience in a customer-facing role, such as customer success, customer service, sales, or similar • Minimum of 1 year of account management experience • Strong understanding of technology and efficient technology use • Proficient working knowledge of Microsoft Office suite products • Understanding of the ticketing or live event industry is a bonus • Experience working in a box office is a bonus • Clear and concise verbal and written communication skills, including exceptional spelling and grammar • Excellent social and interpersonal skills • Ability to prioritize and strategize in a dynamic, fast-paced environment while balancing competing priorities and deadlines

🏖️ Benefits

• Medical, vision, dental and mental health benefits for you and your family • Health care concierge • Flexible Spending Account (FSA) or Health Savings Account (HSA) • Free concert tickets • Generous paid time off, including paid holidays, sick time, and personal days • 401(k) program with company match • Stock reimbursement program • New parent programs including caregiver leave • Fertility, adoption, foster, or surrogacy support • Career and skill development programs with School of Live • Tuition reimbursement • Student loan repayment • Volunteer time off • Crowdfunding match