Seasonal Customer Experience Associate

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $18 / hour

⏱ Part Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Tecovas

WebsiteLinkedInAll Job Openings

201 - 500 employees

🛒 Retail

👗 Fashion

👥 B2C

Retail • Fashion • B2C

Tecovas is an Austin-based western brand founded in 2015, known for its high-end men's and women's cowboy boots. It has become the fastest growing western brand in the country, focusing on high-quality, timeless western footwear, apparel, accessories, and leather goods. The company sells its products exclusively directly to customers, offering them at approachable prices.

📋 Description

• Serve as the first point of contact for new and existing customers through email, live chat, and phone • Answer customer questions and solve problems related to purchases, shipping, and other issues • Provide product advice regarding style, fit, and customer-specific recommendations • Develop comprehensive knowledge of the product line, technology, ordering, shipping, and logistics • Gain cross-functional experience in sales, events, marketing, and other customer-facing functions as desired • Partner with leadership to create and execute policies, procedures, and customer retention programs • Maintain excellent daily metrics and CSAT • Represent the team’s culture, attitude, and expertise while embodying Tecovas’ core values

🎯 Requirements

• BA/BS degree a plus, ideally in Communications, Marketing, Business, or a related field. • Retail or customer-facing job experience • Independent, results-driven work ethic • Ability to manage difficult customer situations in a calm, positive manner • Comfort with ambiguity and working in a fast-paced startup environment • Utmost character, honesty, and humility • Required flexibility with scheduling and availability for extended holiday hours, including early morning shifts, weekends, and evenings • Availability during key holiday events, including the week of Thanksgiving, the week of Christmas, and the week between Christmas and New Year's • Availability for mandatory training Oct 12–16 and Oct 19–23, 9am–1pm CT • Candidates must be located within the United States

🏖️ Benefits

• Competitive hourly compensation: $18/hour