ModSquad
10,000+ employees
Founded 2007
🤖 Artificial Intelligence
Customer Support Outsourcing • Content Moderation • Artificial Intelligence
ModSquad is a company specializing in intelligent customer support and outsourcing solutions. They provide a wide range of services including multi-language customer support, technical support, and CRM tool integration. ModSquad excels in data security, safety, and compliance, offering advanced solutions such as their patent-pending Cubeless secure workplace platform. Alongside their human expertise, they incorporate artificial intelligence and automation to optimize services and exceed customer satisfaction goals. ModSquad is particularly focused on areas like content moderation, trust and safety, community management, and maintaining high customer satisfaction rates. Their areas of specialization include gaming, e-commerce, retail, technology, and crypto. They blend human expertise with cutting-edge technology to offer tailored solutions that enhance customer experiences and operational effectiveness.
Customer Support Specialist – English/Spanish Bilingual
Job not on LinkedIn
🔥 12 hours ago
🤠 Texas – Remote
⏱ Part Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
🦅 H1B Visa Sponsor
👻 Ghost score 11%
🗣️🇪🇸 Spanish Required
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ModSquad
10,000+ employees
Founded 2007
🤖 Artificial Intelligence
Customer Support Outsourcing • Content Moderation • Artificial Intelligence
ModSquad is a company specializing in intelligent customer support and outsourcing solutions. They provide a wide range of services including multi-language customer support, technical support, and CRM tool integration. ModSquad excels in data security, safety, and compliance, offering advanced solutions such as their patent-pending Cubeless secure workplace platform. Alongside their human expertise, they incorporate artificial intelligence and automation to optimize services and exceed customer satisfaction goals. ModSquad is particularly focused on areas like content moderation, trust and safety, community management, and maintaining high customer satisfaction rates. Their areas of specialization include gaming, e-commerce, retail, technology, and crypto. They blend human expertise with cutting-edge technology to offer tailored solutions that enhance customer experiences and operational effectiveness.
📋 Description
• Assist and guide customers to the right answers • Solve customer concerns • Help customers understand and optimize the use of clients' products or services • Provide customer support by phone for top-tier brands and clients • Work scheduled project hours: Monday–Friday, 7am–12am PST; Saturday–Sunday, 2pm–12am PST
🎯 Requirements
• Professional English proficiency; Spanish is a second language • Professional demeanor • Customer service-minded • Good de-escalation skills • Quiet place to receive phone calls • Previous phone experience (preferred) • Dedicated laptop or desktop computer with Windows 10 or above • Quality headset • Quiet workspace to take calls • Willingness to install MSQ security software and 2FA app on the phone
🏖️ Benefits
• Work-from-home opportunity • Flexible schedules • 10 hours per week commitment • Project engagement for 90 days (as needed)
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