Customer Experience & Service Operations Specialist

Job not on LinkedIn

🔥 0 minutes ago

🌐 United States, United Kingdom, +1 more countries – Remote

🇺🇸 United States – Remote 🇬🇧 United Kingdom – Remote 🇨🇦 Canada – Remote

🗽 New York – Remote

🗽 New York – Remote

💵 $70 - $150 / hour

⏱ Part Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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24-MAG

WebsiteLinkedInAll Job Openings

2 - 10 employees

🤝 B2B

💼 Consulting

B2B • Consulting

24-MAG is a commercial strategy and execution firm that helps B2B organizations design and implement systems, workflows, and operating rhythms for sales, client management, and cross-functional projects. They focus on transforming scattered processes into aligned, measurable, and scalable commercial functions—covering pipeline structure, account management frameworks, and operational discipline for teams seeking efficient, intentional growth.

📋 Description

• Review and evaluate customer-facing documents and professional work products for quality, accuracy, relevance, and practical soundness • Review customer support materials, workflows, service documentation, issue-resolution processes, escalation paths, and communication quality • Evaluate customer-success materials related to onboarding, adoption, engagement, retention, and account support • Review service-delivery plans, processes, workflows, responsibilities, handoffs, and service expectations • Evaluate customer-facing written materials, responses to customer issues, questions, and service scenarios • Assess complaints, escalations, complex support needs, prioritisation, ownership, communication, and proposed resolutions • Review customer support and success metrics, reports, analyses, service performance, customer outcomes, and operational indicators • Review Excel spreadsheets and Word documents for accuracy, completeness, consistency, tables, metrics, calculations, and supporting information • Review PowerPoint presentations for clarity, structure, professional quality, service narratives, supporting data, and recommendations • Assess assigned work products against defined quality standards • Identify substantive customer-service, operational, analytical, and presentation issues • Distinguish material concerns from minor editorial issues • Provide clear, concise, actionable written feedback • Apply evaluation criteria consistently across assignments • Work independently without using confidential or proprietary information belonging to employers, clients, institutions, or third parties

🎯 Requirements

• Bachelor's degree or higher • At least 2+ years of relevant professional experience in customer support, customer success, service delivery, client success, or a closely related field • Experience as a Customer Support Specialist, Customer Success Manager, Client Success Manager, Service Delivery Manager, or similar professional • Strong understanding of customer support, service delivery, account relationships, and customer experience • Strong analytical and document-review skills • Strong written communication skills • High attention to detail and ability to follow structured guidelines • Strong proficiency with Excel, PowerPoint, and Word • Comfortable reviewing varied customer-facing and service-related work products • Able to work independently and provide precise professional feedback • Must be based in the United States, Europe, United Kingdom, or Canada • H1-B and STEM OPT support is unavailable for this engagement

🏖️ Benefits

• Flexible scheduling based on project requirements • Fully remote work • Part-time independent contractor engagement • Projects may be extended, shortened, or concluded based on project needs and performance