Solution Support Representative, Part Time

🔥 0 minutes ago

🌪️ Kansas – Remote

🌪️ Kansas – Remote

⏱ Part Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Netsmart

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1973

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

Netsmart is a leading provider of comprehensive EHR solutions tailored for a wide range of care settings, especially in behavioral health, addiction treatment, autism, geriatrics, and intellectual and developmental disabilities. The company offers a range of software products that streamline operations, enhance care coordination, and promote value-based care across healthcare communities. In addition to EHRs, Netsmart provides technology solutions for care coordination, telehealth, population health management, and revenue cycle management, aiming to support the delivery of integrated and person-centered care. Their solutions are used in a variety of sectors including human services, post-acute care, and public health, making Netsmart a significant player in the healthcare technology industry.

📋 Description

• Respond to client support requests through phone, portal, and remote tools and resolve routine technical or solution issues • Diagnose client problems using standard troubleshooting methods and knowledge resources • Document all support interactions, issue details, and resolution steps in tracking systems • Escalate or transfer issues requiring deeper technical analysis based on defined processes • Follow established support workflows, service standards, and documentation practices • Collaborate with internal teams and external stakeholders to progress issue resolution • Maintain adherence to service level agreements • Contribute to workflow improvements, including use of AI-enabled and automated support processes

🎯 Requirements

• Strong technical aptitude and ability to learn new systems quickly • Ability to troubleshoot issues and support technology-based solutions • Strong written and verbal communication skills • Attention to detail in documentation and case tracking • Ability to manage time and prioritize workload • Consistent customer service skills in client interactions • Associate degree or equivalent relevant work experience • All applicants must be legally authorized to work in the United States • Netsmart does not provide work visa sponsorship for this position • Successful completion of a post-offer pre-employment background check, including a drug screen • Preferred: At least 1 year of experience in technical support, help desk, or customer service • Preferred: At least 1 year of experience supporting software solutions in a healthcare environment • Preferred: Familiarity with healthcare workflows such as clinical processes • Preferred: Experience using ticketing or customer relationship management software • Preferred: Bilingual communication skills such as Spanish and English

🏖️ Benefits

• Part-time employment • Pre-employment background check and drug screen provided at Netsmart’s sole expense • Equal employment and advancement opportunities • Inclusive workplace commitment