Customer Support Specialist – Marketing, Consumer Info Services

Job not on LinkedIn

🔥 17 hours ago

🇺🇸 United States – Remote

💵 $27 - $37 / hour

⏱ Part Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sharp HealthCare

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1946

🏥 Healthcare

🧘 Wellness

Healthcare • Nursing • Wellness

Sharp HealthCare is a healthcare organization dedicated to providing high-quality medical services to patients and families. With a commitment to innovation, safety, and excellence, Sharp HealthCare offers a range of career opportunities in nursing, clinical support, administration, and various medical specialties. The organization emphasizes a collaborative work environment and is recognized for its nursing excellence, aiming to advance the science of medicine alongside compassionate patient care.

📋 Description

• Serve as a first point of contact between prospective patients and Sharp HealthCare • Provide warm, welcoming, professional, and courteous customer service • Manage inbound calls, emails, chats, and social media interactions • Handle general information, service inquiries, physician referrals, class and event registrations, MyChart portal support and troubleshooting, and program support • Support laboratory outreach operations by scheduling and canceling appointments, faxing lab results, researching lab order status, providing lab hours and locations, processing physician add-on requests, and assisting with special projects • Monitor and respond to social media comments, route customer feedback appropriately, and report trends through Voice of the Customer reporting • Support pharmacy services, including prescription access, medication refill coordination, pharmacy-related customer service, and coordination with pharmacists and healthcare teams • Document and code calls accurately, including demographic and campaign information • Verify and update database information while maintaining patient confidentiality • Escalate egregious complaints and perform proactive service recovery • Process credit cards and complete data-entry self-checks, rosters, and letters • Complete enrollee calls regarding cancellations and room changes under supervisor or manager direction • Follow call-flow processes, service standards, call coaching requirements, and phone production requirements • Maintain knowledge of Sharp HealthCare services, laboratories, applications, programs, classes, insurance information, and marketing initiatives • Distribute incoming calls, social media posts, and off-phone tasks equitably • Identify database issues and provide operational suggestions to department leadership • Provide cross-selling opportunities for services, classes, and physician referrals • Read departmental communications and respond to program manager emails within the same business day

🎯 Requirements

• H.S. Diploma or Equivalent • 2 Years Experience serving customers in a service-oriented environment, preferably in a call center, laboratory or medical office • 2 Years Previous experience with handling between 80-100 calls a day and respond in a fast-paced environment • Less Than 1 Year Experience with handling money transactions, using a windows-based program for data entry, and using MS Word for business documents • Less Than 1 Year Experience monitoring social media channels and using social media tools (preferred) • Excellent written communication skills in English • Strong verbal communication skills using Standard English grammar • Ability to use call transfer features, scripting, and department communication techniques • Ability to handle customer complaints, service recovery, and escalation • Ability to process credit card transactions responsibly and correctly • Ability to use Windows-based data-entry programs and MS Word • Ability to respond to social media comments according to approved protocols and brand voice guidelines