Customer Service Representative – Contact Center

🔥 3 minutes ago

🇺🇸 United States – Remote

⏱ Part Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Bass Pro Shops

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1972

🏨 Hospitality

🏭 Manufacturing

📦 Logistics

💰 Venture Round on 2015-02

Hospitality • Manufacturing • Logistics

Bass Pro Shops is a leading retailer dedicated to connecting people with the outdoors. The company is well-known for its retail stores, distribution centers, contact centers, manufacturing base camp, and hospitality attractions. Bass Pro Shops provides opportunities for employees to share a passion for outdoor activities, helping families and individuals engage with nature through fishing, camping, boating, and more. The company values diversity, inclusion, and offers benefits to its employees, including special opportunities for military veterans.

📋 Description

• Handle inbound customer service calls, customer support contacts, and chat support interactions • Respond to inquiries about account information, order status, products, returns, exchanges, shipping, billing, promotions, and other customer service matters • Deliver first-call resolution using contact center resources, systems, and problem-solving skills • Navigate multiple customer service and contact center systems simultaneously • Document interactions accurately and support customer needs • Identify sales opportunities through product recommendations, cross-selling, upselling, and promotion of Bass Pro Shops and Cabela's products and services • Manage escalated customer service situations with empathy, professionalism, and conflict-resolution techniques • Maintain knowledge of products, promotions, policies, procedures, and system updates • Participate in coaching, training, and development activities • Perform other assigned duties

🎯 Requirements

• High School Diploma or equivalent required • Vocational/Technical Certification or Associate Degree preferred • 0-2 years of experience in a call center, contact center, customer service, customer support, chat support, retail sales, hospitality, or a related field preferred • Experience working in a fast-paced, customer-focused environment preferred • Strong verbal and written communication skills • Ability to effectively handle customer concerns, navigate difficult conversations, and resolve issues professionally • Proficiency in computer systems, Microsoft Office applications, web navigation, and customer relationship management tools • Ability to accurately type and manage multiple systems while assisting customers through phone, email, and chat channels • Strong critical-thinking, problem-solving, and decision-making skills • Ability to learn and retain knowledge related to Bass Pro Shops and Cabela's products, services, policies, and procedures • Ability to work independently and as part of a team in a fast-paced contact center environment • Ability to meet established quality, productivity, schedule adherence, and customer satisfaction standards

🏖️ Benefits

• Discounts on retail merchandise, restaurants, world-class resorts and conservation attractions • Dental • Vision • Voluntary benefits • 401k Retirement Savings • Paid holidays • Paid vacation • Bass Pro Cares Fund