Customer Support Specialist – Phones, Tickets

🔥 12 hours ago

🏈 Alabama, Idaho, +12 more states – Remote

🏈 Alabama – Remote 🥔 Idaho – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🌲 North Carolina – Remote 🌪️ Oklahoma – Remote 🎸 Mississippi – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote

⏱ Part Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ModSquad

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2007

🤖 Artificial Intelligence

Customer Support Outsourcing • Content Moderation • Artificial Intelligence

ModSquad is a company specializing in intelligent customer support and outsourcing solutions. They provide a wide range of services including multi-language customer support, technical support, and CRM tool integration. ModSquad excels in data security, safety, and compliance, offering advanced solutions such as their patent-pending Cubeless secure workplace platform. Alongside their human expertise, they incorporate artificial intelligence and automation to optimize services and exceed customer satisfaction goals. ModSquad is particularly focused on areas like content moderation, trust and safety, community management, and maintaining high customer satisfaction rates. Their areas of specialization include gaming, e-commerce, retail, technology, and crypto. They blend human expertise with cutting-edge technology to offer tailored solutions that enhance customer experiences and operational effectiveness.

📋 Description

• Provide customer support via phones, email, and tickets for a book publisher • Answer questions about orders, customizations, and the product's methodology • Support parents, teachers, and school officials who are new to the books and methodology • Take phone calls during every shift • Self-schedule a minimum of 10 hours per week • Work within production hours Monday–Friday, 7:00 am–3:00 pm Pacific Time • Commit to 90 days as needed

🎯 Requirements

• Prior teaching/educational experience is required • Customer service experience via phones, email, and tickets • Willingness to take phone calls on every shift • Pleasant and professional phone presence • Excellent grammar, spelling, and writing skills • Ability to follow documentation • Experience with Zendesk and HubSpot is preferred • Dedicated laptop or desktop with Windows 11 or newer • Minimum of 8 GB RAM • Reliable internet connection • High-quality headset with noise-canceling microphone • Quiet, distraction-free workspace for taking calls • Willingness to install ModSquad security software • Two-factor authentication enabled on both device and mobile phone

🏖️ Benefits

• Self-schedule 10 hours per week (minimum) • 90-day commitment as needed • Primarily remote work arrangement • Opportunities to work on projects for major global brands • Equal opportunity employment