Customer Service Representative

Job not on LinkedIn

🔥 14 hours ago

🇺🇸 United States – Remote

⏱ Part Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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RTIC Outdoors

WebsiteLinkedInAll Job Openings

51 - 200 employees

🍽️ Food & Beverage

✈️ Travel

📦 Logistics

Food & Beverage • Travel • Logistics

RTIC Outdoors is a U. S. -based consumer goods company specializing in outdoor products such as hard and soft coolers, insulated drinkware, bags, apparel, and related outdoor gear. The company sells primarily through its own e-commerce site and a nationwide network of retail partners and flagship stores, offering promotions, custom shop options, and customer support. RTIC targets outdoor and recreational activities including hunting, fishing, travel, tailgating, and fitness.

📋 Description

• Serve as the first point of contact for customers, providing professional, empathetic, and solution-focused support • Answer incoming contacts and respond to customer inquiries in a courteous and timely manner • Provide accurate information regarding products, services, and company policies • Resolve customer concerns effectively, escalating complex or sensitive issues as appropriate • Document all customer interactions in internal systems with accuracy and attention to detail • Manage customer inquiries efficiently while meeting or exceeding key performance indicators, including call quality and productivity metrics • Maintain a quiet, distraction-free work environment during scheduled shifts • Stay current on product updates, promotions, and company communications through digital channels • Collaborate with team members virtually via chat, email, and video conferencing to support overall service goals

🎯 Requirements

• High school diploma or equivalent required • Associate’s or bachelor’s degree preferred • Previous experience in customer service or call center environments preferred • Excellent verbal and written communication skills • Ability to work independently and manage tasks effectively in a remote setting • Strong problem-solving skills with the ability to think quickly under pressure • Proficient in the use of CRM platforms, customer service tools, and cloud-based phone systems • Reliable high-speed internet connection and a dedicated, quiet workspace at home • Flexibility to work varying schedules, including occasional evenings and weekends as needed

🏖️ Benefits

• Employee discounts