PFS Representative – CBO Billing, Cash Posting

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Logo of Banner Health

Banner Health

10,000+ employees

Founded 1999

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

Banner Health is a leading healthcare system committed to making healthcare easier through comprehensive patient services and resources. They provide a safe place for care with services ranging from emergency and urgent care, imaging, and surgery centers to maternity and hospice care. Banner Health also offers telehealth options to ensure access to healthcare, regardless of location. They support athletes through Banner Orthopedics & Sports Medicine and have been recognized for exceptional patient care. With advanced digital tools, they aim to manage healthcare seamlessly for their patients.

📋 Description

• Process electronic and manual payment posting to patients’ accounts • Work with payers to obtain relevant payment information • Coordinate and facilitate patient billing and collection activities • Process payments, adjustments, claims, correspondence, refunds, denials, financial/charity applications, and/or payment plans accurately and timely • Reconcile, balance, and pursue account balances, payments, and denials • Research payments, denials, and accounts to identify short/overpayments, contract discrepancies, incorrect financial classes, and errors • Make appeals and corrections as necessary • Build working relationships with business units, hospital departments, and provider offices • Identify payment issue trends and communicate with internal and external customers to educate and correct problems • Respond to incoming calls and make outbound calls to resolve billing, payment, and accounting issues • Provide customer service to patients, patient families, providers, and other customers • Work with the patient financial services team to achieve outstanding-account goals and reduce Accounts Receivable balances • Use systems to document information, provide statistical data, prepare issue lists, and communicate with payors • Work independently under general supervision and report to a Supervisor or Manager • Use critical thinking to solve problems and reconcile accounts in a timely manner

🎯 Requirements

• High school diploma/GED or equivalent working knowledge • Knowledge of patient financial services, financial, collecting services, or insurance industry processes normally acquired over one or more years of work experience • At least 1 year of previous Payment Posting experience preferred for the ideal candidate • Ability to manage multiple tasks simultaneously with minimal supervision and work independently • Strong interpersonal, oral, and written communication skills • Strong knowledge of common office software, word processing, spreadsheet, and database software • Work experience with the Company’s systems and processes preferred • Previous cash collections experience preferred • Additional related education and/or experience preferred

🏖️ Benefits

• Banner provides equipment • Comprehensive benefit package for all benefit-eligible positions • Banner Health supports a drug-free work environment

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