Pre-Service Representative

🔥 14 hours ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $18 - $27 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Banner Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

Banner Health is a leading healthcare system committed to making healthcare easier through comprehensive patient services and resources. They provide a safe place for care with services ranging from emergency and urgent care, imaging, and surgery centers to maternity and hospice care. Banner Health also offers telehealth options to ensure access to healthcare, regardless of location. They support athletes through Banner Orthopedics & Sports Medicine and have been recognized for exceptional patient care. With advanced digital tools, they aim to manage healthcare seamlessly for their patients.

📋 Description

• Pre-register patients and financially clear them for upcoming outpatient procedures • Verify demographic information, insurance information, eligibility, and benefits • Create patient estimates using estimator tools • Review prior balances and collect patient responsibility • Educate patients about insurance benefits, financial liability, patient estimates, options, and No Surprise Billing regulations • Develop payment plans when patients cannot pay their full liability • Obtain and/or validate authorizations for scheduled procedures • Prioritize and complete daily worklists • Coordinate with department/central scheduling, ordering providers, and payers to clear patient accounts • Meet monthly individual collection targets and productivity standards • Conduct internal and external customer interactions by phone • Resolve patient concerns and escalate issues when appropriate • Attend required training, education sessions, and facility department meetings • Perform other duties as assigned

🎯 Requirements

• High school diploma/GED is required • Must have one to two years of customer service and/or financial-related work experience • At least 1-2 years of related healthcare insurance experience • Excellent customer service and interpersonal skills, both verbally and written • Understanding of insurance guidelines, financial counseling, negotiation, and prioritization • Ability to manage multiple tasks and respond to issues in a dynamic work environment • Demonstrated ability to use PC-based office productivity tools, including Microsoft Outlook and Microsoft Excel • General computer skills necessary to work effectively in an office environment • CHAA certification preferred • Understanding of medical terminology preferred • Previous EMR experience preferred • Completion of post-offer Occupational Health physical assessment, drug screen, and background check is required • Registry/Per Diem positions do not have guaranteed hours and do not include medical benefits or paid time off

🏖️ Benefits

• Competitive wages • Paid orientation and training • Weekly pay • 403(b) Pre-tax retirement • Resources for living (Employee Assistance Program) • MyWell-Being (Wellness program) • Discount Entertainment tickets • Restaurant/Shopping discounts