Customer Reliability Engineer

Job not on LinkedIn

🔥 16 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⛑ DevOps & Site Reliability Engineer (SRE)

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 1 day.
• Jobs at this company usually fill in 60 days.
• 196 open roles for a team of 16.
• No salary listed.

Apply Now

Check your resume score

Customize resume + cover letter

Find Similar Remote Jobs

☆ Save☑️ Mark as applied❌ Hide

Report problem

Bask Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Pre Seed Round on 2022-05

Healthcare • Consulting • Logistics

Bask Health is a robust platform providing a comprehensive suite of customizable telehealth solutions. It offers tools such as a questionnaire builder, patient portals, and pharmacy fulfillment services, all secured with strong encryption and HIPAA-compliance. Bask Health seamlessly integrates telehealth and e-commerce, enabling streamlined patient care from consultation to delivery. The platform supports entrepreneurs, doctors, and developers by offering scalable no-code solutions that enhance user experience and business growth. With its nationwide pharmacy network, Bask Health empowers businesses to efficiently manage prescriptions, patient data, and order fulfillment across the entire digital health landscape.

📋 Description

• Investigate technical issues affecting customer-facing platform workflows • Identify recurring software problems and technical failure patterns • Analyze the customer impact of reported platform issues • Troubleshoot merchant storefront, questionnaire, and checkout functionality • Investigate REST API, webhook, and integration-related failures • Analyze HTTP requests, responses, logs, and technical error messages • Use browser developer tools and available diagnostic systems • Reproduce customer-reported software issues and document findings • Distinguish configuration errors from integration problems and product defects • Support investigation of customer-impacting platform incidents • Document incident symptoms, affected workflows, and relevant technical evidence • Help identify underlying causes of recurring customer problems • Collaborate with engineering teams on technical investigations and fixes • Provide clear reproduction steps and customer impact information • Coordinate with product teams on recurring reliability and usability issues • Work with technical support teams on complex customer escalations • Collaborate with customer success managers on account-impacting technical issues • Support customer success engineers with recurring implementation problems • Help validate customer-facing fixes following engineering releases • Identify potential regression risks in important customer workflows • Review recurring support tickets and technical escalation patterns • Recommend improvements to technical troubleshooting and escalation procedures • Create and maintain technical knowledge base articles • Document known issues, approved workarounds, and resolution steps • Help improve the quality of technical incident and escalation records • Communicate technical findings to customer-facing and engineering teams • Track investigation progress and maintain accurate follow-up records • Identify opportunities to reduce repeated customer support contacts • Follow approved security, privacy, and production-access procedures • Escalate clinical, pharmacy, and compliance concerns to authorized teams • Contribute to customer-facing reliability and support quality improvements • Take ownership of assigned investigations through resolution or appropriate handoff

🎯 Requirements

• 3+ years of experience in technical support engineering, customer engineering, application support, production support, or a closely related customer-facing technical role • Demonstrated experience investigating complex technical issues affecting SaaS applications • Strong understanding of web-based software behavior and common failure patterns • Experience troubleshooting customer-facing software workflows • Working knowledge of REST APIs, HTTP methods, status codes, and JSON • Familiarity with webhooks, authentication, and common integration patterns • Experience analyzing application logs, error messages, and diagnostic information • Ability to use browser developer tools to investigate software problems • Experience reproducing software defects and documenting investigation steps • Ability to distinguish configuration issues from application defects • Familiarity with technical escalation and incident investigation processes • Experience working with software engineering teams to resolve technical problems • Ability to provide clear technical evidence and reproduction steps • Experience identifying recurring issues and recommending preventive improvements • Ability to understand and communicate the customer impact of technical problems • Strong analytical thinking and structured problem-solving skills • Strong written and verbal communication skills • Ability to explain technical findings to nontechnical stakeholders • Experience using technical support or ticketing systems • Strong organizational skills and attention to detail • Ability to manage multiple technical investigations simultaneously • Experience maintaining accurate troubleshooting and incident documentation • Comfortable learning complex software platforms and technical workflows • Ability to work independently on ambiguous technical problems • Comfortable collaborating across customer success, product, and engineering teams • Availability to collaborate during required U.S. Eastern Time working hours • Strong ownership mentality and commitment to improving customer-facing reliability • Nice to Have: Experience supporting e-commerce SaaS or merchant-facing software • Nice to Have: Experience working with Shopify, BigCommerce, or other storefront platforms • Nice to Have: Familiarity with direct-to-consumer business models • Nice to Have: Experience troubleshooting checkout and payment-related software issues • Nice to Have: Familiarity with Stripe or similar payment processing integrations • Nice to Have: Working knowledge of JavaScript, HTML, and CSS • Nice to Have: Experience using Postman or similar API testing tools • Nice to Have: Familiarity with SQL and database query fundamentals • Nice to Have: Experience troubleshooting third-party integrations • Nice to Have: Familiarity with OAuth and API authentication • Nice to Have: Experience working with application monitoring or observability tools • Nice to Have: Familiarity with Datadog, Sentry, New Relic, or similar platforms • Nice to Have: Experience participating in incident reviews or root cause analysis • Nice to Have: Understanding of software reliability and regression testing principles • Nice to Have: Familiarity with cloud-hosted SaaS environments • Nice to Have: Experience supporting transaction-heavy applications • Nice to Have: Experience creating technical troubleshooting guides or incident documentation • Nice to Have: Experience identifying recurring issues through support ticket analysis • Nice to Have: Familiarity with healthcare technology or telehealth platforms • Nice to Have: Experience improving technical support or customer reliability processes

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume