Customer Success Engineer

🕒 April 1

🇺🇸 United States – Remote

💵 $60k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 62%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 227 days.
• Jobs at this company usually fill in 60 days.
• Reposted once.
• 196 open roles for a team of 16.

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Bask Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Pre Seed Round on 2022-05

Healthcare • Consulting • Logistics

Bask Health is a robust platform providing a comprehensive suite of customizable telehealth solutions. It offers tools such as a questionnaire builder, patient portals, and pharmacy fulfillment services, all secured with strong encryption and HIPAA-compliance. Bask Health seamlessly integrates telehealth and e-commerce, enabling streamlined patient care from consultation to delivery. The platform supports entrepreneurs, doctors, and developers by offering scalable no-code solutions that enhance user experience and business growth. With its nationwide pharmacy network, Bask Health empowers businesses to efficiently manage prescriptions, patient data, and order fulfillment across the entire digital health landscape.

📋 Description

• Resolve customer concerns and interesting customer cases • Create and improve internal tooling • Engineer solutions that help customers get the most from the platform • Use LLMs to draft communications, structure problems, and understand customer needs • Validate approaches with patients, providers, and partners and iterate based on feedback • Explain Bask platform automation clearly and proactively to customers • Document and share effective AI-native prompts, processes, and workflows • Troubleshoot customer issues alongside the engineering team • Advise and assist Bask teams internally and externally • Specialize in product areas and own them within the team • Improve and identify internal documentation, processes, and policies • Assist Customer Success Managers with enterprise requests

🎯 Requirements

• Understanding of modern web architecture • Experience with frontend frameworks such as Next.js and React • Knowledge of cloud technologies, serverless computing, and DNS • Understanding of metered usage and subscriptions in a complex SaaS product • Experience engineering solutions to resolve root causes of recurring problems • Experience with incident management and procedural communication • Exceptional communication skills • Inquisitive mindset and ability to lead by example • Comfortable working with a fully remote, globally distributed team • Passion for delivering an exceptional customer experience • Availability for weekend on-call rota work • Saturday-to-Wednesday or Wednesday-to-Sunday schedule preferred • Experience with SaaS and understanding of telehealth and e-commerce preferred • Experience with monorepos and/or custom, complex CI/CD pipelines preferred

🏖️ Benefits

• Great compensation package and stock options • High-performance culture with smart, motivated, and happy teammates • Mentorship and attendance at events to build your network and skills • Unlimited PTO • Remote work with teammates across different time zones globally • Employer-provided work equipment • Work-from-home budget

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