Junior Customer Success Manager

Job not on LinkedIn

🔥 2 minutes ago

🌐 United States, United Kingdom, +1 more countries – Remote

🇺🇸 United States – Remote 🇬🇧 United Kingdom – Remote 🇨🇦 Canada – Remote

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Bask Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Pre Seed Round on 2022-05

Healthcare • Consulting • Logistics

Bask Health is a robust platform providing a comprehensive suite of customizable telehealth solutions. It offers tools such as a questionnaire builder, patient portals, and pharmacy fulfillment services, all secured with strong encryption and HIPAA-compliance. Bask Health seamlessly integrates telehealth and e-commerce, enabling streamlined patient care from consultation to delivery. The platform supports entrepreneurs, doctors, and developers by offering scalable no-code solutions that enhance user experience and business growth. With its nationwide pharmacy network, Bask Health empowers businesses to efficiently manage prescriptions, patient data, and order fulfillment across the entire digital health landscape.

📋 Description

• Build strong customer relationships and serve as a reliable, responsive point of contact • Help customers onboard, understand the company's offerings, and achieve their goals • Follow up proactively, anticipate customer needs, and own the customer experience • Listen to customer feedback, troubleshoot issues, and coordinate with internal teams to find solutions • Track customer conversations, follow-ups, and account activity in CRM or other internal tools • Identify opportunities to improve customer satisfaction, engagement, retention, and growth • Collaborate with sales, operations, product, marketing, and other departments • Learn products, processes, and customers while seeking feedback and improvement • In the first 90 days, learn products, services, customers, and internal processes; build confidence in customer conversations; manage assigned tasks and accounts with increasing independence; deliver timely support; resolve customer needs; and establish trust with customers and teammates

🎯 Requirements

• Either 1+ year as a Customer Success Manager at an e-commerce company, or 1+ year owning and operating your own e-commerce business • Hands-on understanding of how online stores run day to day, such as storefront platforms, order fulfillment, payments, and handling customer issues • Creative problem solver with a determination to succeed • Independent and self-motivated, with the judgment to ask for help when needed • Entrepreneurial mindset and a genuine drive to help customers succeed • Clear, articulate communicator in both speaking and writing • Highly organized, able to juggle multiple priorities in a fast-paced environment • Eager to learn and comfortable working with different teams (product, sales, marketing, etc.) • Strong written and verbal communication skills • Proactive, solutions-oriented mindset and strong sense of ownership • Excellent organization, attention to detail, and follow-through • Ability to learn quickly, adapt to change, and work in a fast-paced environment • Genuine interest in helping customers succeed and building lasting relationships • Willingness to receive feedback, take responsibility, and continuously improve