Customer Success Coordinator

🔥 1 minute ago

🌽 Illinois, Texas – Remote

🌽 Illinois – Remote 🤠 Texas – Remote

💵 $60k - $65k / year

⏰ Full Time

🟢 Junior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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CDK Global

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1972

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

CDK Global is a leading provider of dealership software solutions serving nearly 15,000 dealer locations across the globe. The company empowers automotive and heavy truck dealers with advanced tools and technology to enhance both sales and service operations. With over 50 years of experience, CDK Global offers a comprehensive suite of products including Dealer Management Systems, Customer Relationship Management software, Digital Retail solutions, and Finance & Insurance tools. The company focuses on creating seamless and integrated solutions to improve trust, streamline operations, and boost profits for its clients in the automotive and heavy truck sectors. CDK Global also emphasizes the utilization of artificial intelligence to transform the automotive retail experience by offering insights and intelligence through its unified solution portal.

📋 Description

• Support the post-sale customer journey across adoption, utilization, market expansion, account health and retention • Provide flexible capacity across the Customer Success organization during leave coverage, high-volume administrative cycles, proactive account reviews, data hygiene initiatives and targeted at-risk customer activities • Maintain accurate and timely account information, customer attributes, contacts, notes, sentiment and risk indicators in CDK tools, including Totango and Salesforce • Organize and summarize customer health, adoption, utilization, engagement and risk data • Prepare account-level reporting to help CSMs and leaders identify trends, gaps, opportunities and areas requiring action • Review priority lists for missing data, declining utilization, negative health-score trends, unresolved issues, upcoming renewals and other risk signals • Support research, documentation, timeline creation, issue tracking and preparation for save/recovery discussions • Assist with follow-up coordination and internal updates tied to retention plans • Support account planning and Success Plan preparation • Help assemble data, usage insights, reporting and draft materials for Executive Business Reviews • Surface observations and recommended next steps to Regional leadership • Support completion and follow-up of assigned Success Plays and tasks on priority accounts • Provide temporary support during leaves of absence, high-volume administrative periods and targeted retention efforts • Help regional teams maintain continuity when capacity gaps arise • Work closely with Lead CSMs, Regional Managers and cross-functional partners • Receive coaching from Lead CSMs and experienced team members to prepare for future book-of-business ownership

🎯 Requirements

• Bachelor’s degree (BA/BS) or equivalent experience • Strong written and verbal communication skills • High sense of urgency • Strong organization, follow-through and attention to detail • Excellent time management and prioritization skills • Comfort working with data, reports, dashboards and customer information • Proficiency with Microsoft Office tools, especially Excel and PowerPoint • General CRM familiarity; Salesforce, Totango, or similar tools preferred • Ability to work across multiple priorities and stakeholders • Curiosity, coachability and a desire to grow in Customer Success • Professional judgment when handling customer and account information • 1–2 years of professional experience in customer success, support, training, or a client-facing role preferred • Internship, campus leadership, customer-facing, sales, support, or account coordination experience • Background in SaaS, automotive retail, CRM, call center, customer care, implementation, or business operations • Exposure to customer health scoring, adoption reporting, or retention workflows • Experience preparing presentations, summaries, reports, or executive-ready materials • Must be legally authorized to work in the United States without current or future employment-based visa sponsorship • Must be located in the Central or Mountain time zone • Ability to travel 25%-50%

🏖️ Benefits

• Medical benefits • Dental benefits • Vision benefits • Paid Time Off (PTO) • 401K Matching Program • Tuition Reimbursement • Annual performance bonus may be included • Other applicable incentive compensation plans may be included • Reasonable accommodations for employees with disabilities