Senior Field Engineering Operations Partner

Job not on LinkedIn

🔥 3 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Bask Health

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11 - 50 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Pre Seed Round on 2022-05

Healthcare • Consulting • Logistics

Bask Health is a robust platform providing a comprehensive suite of customizable telehealth solutions. It offers tools such as a questionnaire builder, patient portals, and pharmacy fulfillment services, all secured with strong encryption and HIPAA-compliance. Bask Health seamlessly integrates telehealth and e-commerce, enabling streamlined patient care from consultation to delivery. The platform supports entrepreneurs, doctors, and developers by offering scalable no-code solutions that enhance user experience and business growth. With its nationwide pharmacy network, Bask Health empowers businesses to efficiently manage prescriptions, patient data, and order fulfillment across the entire digital health landscape.

📋 Description

• Partner with Field Engineering and customer-facing technical teams to improve operational efficiency and scalability. • Own capacity planning, resource allocation, performance reporting, and customer lifecycle tracking. • Identify operational gaps and build better systems, processes, and automations. • Use AI and automation to analyze operational challenges, improve workflows, and reduce repetitive manual work. • Build and maintain operational processes and systems supporting Field Engineering and customer-facing technical teams. • Partner with technical and GTM leadership on capacity planning, territory alignment, resource allocation, and performance measurement. • Develop reporting, dashboards, and health scoring models for team performance and customer outcomes. • Improve pre-sales to post-sales transition, including technical win tracking, onboarding progress, go-live milestones, and customer adoption. • Analyze operational data to identify bottlenecks, risks, and improvement opportunities. • Work cross-functionally with Sales, Finance, Product, Customer Success, and Revenue Operations. • Improve internal tooling and introduce automation and AI-native workflows. • Own day-to-day operational planning and reporting for Field Engineering. • Build capacity models for workloads, coverage needs, resource allocation, and future hiring requirements. • Support territory planning and account assignment with Sales and GTM teams. • Establish metrics and dashboards for team performance, account engagement, onboarding progress, and customer outcomes. • Track the customer journey from technical sales engagement through onboarding and go-live, improving time-to-value. • Develop processes for visibility into customer adoption, implementation progress, and account risks. • Maintain and improve Salesforce data, workflows, reporting, and integrations. • Translate business priorities into actionable plans and follow through on execution. • Use data analysis to make recommendations and measure operational improvements.

🎯 Requirements

• 8+ years of experience in Revenue Operations, Sales Operations, Field Engineering Operations, Business Operations, Strategy, or Technical Program Management at a high-growth SaaS company. • Experience supporting customer-facing technical teams such as Solutions Architects, Sales Engineers, Customer Success Engineers, Technical Account Managers, or Professional Services. • Demonstrated experience building and improving operational processes for pre-sales and post-sales technical teams. • Strong understanding of capacity planning, resource allocation, territory planning, and performance measurement. • Hands-on experience with Salesforce administration and reporting, including custom objects, flows, and integrations. • Strong analytical skills and the ability to turn complex data into actionable insights. • Experience partnering with senior stakeholders and working cross-functionally with Sales, Finance, Product, and Customer Success. • Comfortable independently owning projects and driving execution without direct reports. • Strong communication, organizational, and problem-solving skills. • Experience with SQL, BI tools, or building lightweight internal tools is a plus. • Experience with AI-driven workflows and automation is a plus. • Experience in developer tools, infrastructure, or consumption-based SaaS business models is a plus.

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