Area Refrigeration Service Manager

🔥 0 minutes ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Bassett Mechanical

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1936

🏗️ Construction

💼 Consulting

📦 Logistics

Construction • Consulting • Logistics

Bassett Mechanical is a company specializing in industrial refrigeration, HVAC, plumbing, building automation and controls, and metal fabrication. With over 85 years of experience, they provide tailored solutions from design to implementation, ensuring projects are executed efficiently and safely. Bassett Mechanical emphasizes customer service and partnership, aiming to enhance operational efficiency while reducing costs through their customizable maintenance programs and innovative service offerings.

📋 Description

• Provide leadership, motivation, and support to field service supervisors and technicians in the assigned territory • Ensure customer expectations are met or exceeded and maintain quality standards of work performed • Initiate, set up, follow through on, and close out service agreements and projects on time and at or above planned gross profit • Manage new service agreement startups, technician assignments, equipment labeling, startup reports, safety concerns, training, efficiency opportunities, and startup meetings • Set up preventive-maintenance tasking, evaluate load leveling, ensure on-time PM completion, and coordinate planning and scheduling with dispatch • Review agreement performance reports, service resolutions, costing, coverage questions, service report errors, invoices, and billing extras • Prepare renewal recommendations, investigate customer complaints and invoice issues, and assist with collections • Provide field staff with materials, directions, tools, and logistical support to maximize output per labor hour • Review operating policies and procedures and recommend corrective action • Assist leadership with maintenance and project pricing approvals • Coach and mentor field service supervisors and support delegation, empowerment, teamwork, and standard work • Recruit technicians, support technician development, monitor performance, and conduct annual performance reviews • Develop technician training schedules, maintain training records, and manage skills matrices • Support maintenance sales representatives, customer relationships, CARE representatives, and service project teams • Participate in department meetings, operational review meetings, budgeting and operations planning, and agreement spend-plan management • Serve as a technical resource for sales, purchasing, dispatch, and business systems • Support and maintain a safe and Lean work environment • Perform other duties as assigned

🎯 Requirements

• Minimum 3 years in a supervisory or management field involving leadership of direct reports, or related experience leading peers and teams • High level of knowledge of refrigeration and/or heating and air conditioning equipment • Excellent customer relation and people skills • Ability to multitask and shift from office work to field work as required • High level of planning and organizing • Ability to communicate openly and honestly at all levels • Ability to work through conflict and create win/win results • Proficient with computers and digital tools, including Microsoft Word, Excel, PowerPoint, and Outlook • Ability to develop finance and budgeting skills • Membership in technical or professional organizations is encouraged

🏖️ Benefits

• Competitive compensation and benefits package • Many professional growth opportunities • Professional development opportunities through training and continued technician development • Safe and Lean work environment