Associate Director, Customer Optimization, Adoption

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Baxter International Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

⚕️ Healthcare Insurance

💊 Pharmaceuticals

🧬 Biotechnology

💰 Grant on 2021-04

Healthcare Insurance • Pharmaceuticals • Biotechnology

Baxter International Inc. is an innovative, global healthcare leader that offers advanced products, technologies, and therapies to support people in leading healthier, longer lives. The company is committed to meeting the challenges faced by patients, clinicians, and customers in the evolving healthcare landscape, emphasizing resilience and a mission to save and sustain lives.

📋 Description

• Developing customer success strategies that improve retention, expansion, and overall customer health • Leading and mentoring a multidisciplinary team of Customer Success Leaders, Clinical Managers, and Application Engineers • Establishing structure and process for new initiatives to prioritize work and eliminate duplication • Providing insight on competitive landscape to guide decision-making and strategic focus • Driving operational efficiencies across the Customer Optimization and Adoption team • Building strong internal partnerships that foster collaboration and effective communication • Creating and executing best-practice frameworks and playbooks for customer success • Reporting operational and strategic metrics to Baxter leadership and supporting revenue-driven initiatives

🎯 Requirements

• 5+ years of experience in healthcare technology implementation or related healthcare fields • Background in healthcare, medical devices, or professional services strongly preferred • Ability to evaluate trade-offs and drive decisions with cross-functional alignment • Comfort operating in a matrixed environment with competing priorities • Strong attention to detail and motivation for high-level problem solving • Experience in fast-paced global environments • Clear, decisive thinking that accelerates team execution • Strong communication, leadership, and relationship-building skills

🏖️ Benefits

• Medical and dental coverage starting on day one • Basic life insurance • Accident insurance • Short-term and long-term disability insurance • Business travel accident insurance • Employee Stock Purchase Plan (ESPP) • 401(k) Retirement Savings Plan with matching • Flexible Spending Accounts • Educational assistance programs • Paid holidays • Paid time off ranging from 20 to 35 days based on length of service • Family and medical leaves of absence • Paid parental leave • Commuting benefits • Employee Discount Program • Employee Assistance Program (EAP) • Childcare benefits