Client Relationship Manager

Job not on LinkedIn

🔥 11 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Baylor Genetics

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1978

🏥 Healthcare

💼 Consulting

🍽️ Food & Beverage

Healthcare • Consulting • Food & Beverage

Baylor Genetics is a clinical genomics and precision diagnostics laboratory affiliated with Baylor College of Medicine that provides comprehensive genetic testing and interpretation services. The company offers whole genome and whole exome sequencing, chromosomal microarray analysis, mitochondrial testing, pharmacogenomics, and specialized assays, along with genetic counseling, provider support, and insurance/payment resources. Baylor Genetics supports healthcare providers, researchers, and families with AI-enhanced interpretation, multimodal data integration, and end-to-end clinical and laboratory services.

📋 Description

• Manage onboarding of new clients after Sales agreement execution • Serve as Baylor Genetics subject matter expert, providing client guidance and education • Monitor client activity and coordinate with cross-functional teams to resolve critical situations • Execute engagement and communication strategies focused on customer satisfaction and retention • Conduct quarterly customer business reviews with key client stakeholders • Use Salesforce CRM to document client activity and improve operational effectiveness • Communicate customer feedback to Product, Sales, and other internal stakeholders as the Voice of the Customer • Coordinate with logistics to send kits and supplies to partners • Support client expectations and manage project deliverables and timelines • Understand laboratory operations to accommodate new business and partnerships • Achieve KPIs related to onboarding, issue resolution, and retention • Adhere to the Baylor Genetics Code of Conduct • Perform other job-related duties as assigned

🎯 Requirements

• Bachelor’s degree • Bachelor’s degree in Business Administration preferred/posted under education • 2–4 years of successful client experience/account coordination • Ability to think critically and independently • Ability to effectively manage client expectations while representing Baylor Genetics • Solution-driven and proactive approach to setting parameters and adhering to deadlines • Salesforce CRM experience or proficiency • Ability to collaborate with regional account executives and cross-functional teams • Ability to understand laboratory operations • Ability to adhere to the Baylor Genetics Code of Conduct and Compliance Program

🏖️ Benefits

• Equal opportunity employer committed to an inclusive and diverse workplace • Application accommodations available through Human Resources • Remote work arrangement

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