Director, Continuous Improvement

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Baylor Genetics

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1978

🏥 Healthcare

💼 Consulting

🍽️ Food & Beverage

Healthcare • Consulting • Food & Beverage

Baylor Genetics is a clinical genomics and precision diagnostics laboratory affiliated with Baylor College of Medicine that provides comprehensive genetic testing and interpretation services. The company offers whole genome and whole exome sequencing, chromosomal microarray analysis, mitochondrial testing, pharmacogenomics, and specialized assays, along with genetic counseling, provider support, and insurance/payment resources. Baylor Genetics supports healthcare providers, researchers, and families with AI-enhanced interpretation, multimodal data integration, and end-to-end clinical and laboratory services.

📋 Description

• Establish processes, implement tools, and lead initiatives to improve prioritization, planning, delivery, launch, monitoring, and optimization of products and services across Baylor Genetics • Lead enterprise product optimization initiatives focused on operational efficiency, quality improvement, customer experience, workflow simplification, and business performance • Develop and maintain lifecycle management frameworks for Baylor Genetics’ test portfolio and supporting platforms • Partner with Product Management, Commercial, Laboratory, Clinical, and Operational stakeholders to identify continuous improvement opportunities • Support test menu optimization, portfolio rationalization, and lifecycle decision-making • Establish operational standards within the Product and Program Management organization • Identify and remove organizational bottlenecks affecting delivery performance • Drive accountability and promote best practices in program management, product operations, business practices, and organizational execution • Support enterprise Roadmap Planning and its governance framework • Define Product Optimization and Operations KPIs and develop executive dashboards and reporting frameworks • Establish measurement and reporting for portfolio health, delivery performance, launch readiness, operational efficiency, time-to-market, laboratory throughput, turnaround times, revenue performance, reimbursement outcomes, quality metrics, and customer satisfaction • Partner with Business Intelligence and Data Analytics teams to automate operational reporting and insights • Use performance data to identify trends, risks, and optimization opportunities • Maintain a prioritized funnel of improvement initiatives aligned with strategic priorities • Implement scalable governance, workflow, and decision-making frameworks • Promote process standardization and simplification across product, operational, and clinical functions • Lead cross-functional teams delivering process improvement initiatives • Comply with company policies, procedures, and applicable regulatory requirements

🎯 Requirements

• Bachelor’s degree in Business, Healthcare Administration, Life Sciences, Engineering, Product Management, or related field • 10+ years of experience in Product Operations, Product Management, Portfolio Management, Program Management, Product Lifecycle Management, or related disciplines • 5+ years leading cross-functional enterprise-level programs or optimization functions • Minimum 3 years in a people leader role • Demonstrated success planning and delivering complex initiatives, leading kaizens, managing change, and building and improving processes • Solid executive communication skills • Equivalent combination of education and experience may be considered • Preferred experience within diagnostics, genomics, laboratory services, healthcare technology, biotechnology, or regulated healthcare environments • Familiarity with CLIA, CAP, FDA, and regulated healthcare environments • Master’s degree preferred • Continuous improvement and operational excellence • Process optimization and stakeholder facilitation • Strong executive communication skills • Change management, governance, and adoption leadership • Ability to work in a primarily remote/office-based environment with prolonged computer-based work • Periodic travel may be required • Ability to comply with regulated healthcare, laboratory, quality, and compliance requirements

🏖️ Benefits

• Remote work arrangement • Periodic travel based on business needs • Equal opportunity and inclusive workplace • Accommodation during the application process