Managing Director, Product Training

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $120k - $150k / year

⏰ Full Time

🔴 Lead

👔 Director

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Elixir Technologies

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1985

🏥 Healthcare

🛡️ Insurance

💼 Consulting

Healthcare • Insurance • Consulting

Elixir Technologies is a company that offers cloud-native solutions for Customer Communications Management (CCM). By facilitating hyper-collaboration among different teams and tools globally, Elixir enables the production of complex documents much faster. Their services contribute to significant time savings, error reduction, and accelerated processes for regulated industries, including finance and healthcare. Elixir emphasizes its impact on regulatory customer communications with notable improvements like reducing application processes from weeks to seconds and facilitating significant growth for clients without additional staffing. Their expertise has earned them recognition, and they continue to provide resources and demos to enhance understanding of their offerings.

📋 Description

• Build and supervise a team of employees, including hiring, retention, termination, advancement, project scheduling, progress monitoring, grievance handling, coaching, and Security Liaison responsibilities • Develop a strategic vision and roadmap for customer education initiatives aligned with company objectives • Design and develop educational channels, including online courses, tutorials, webinars, live training, and product onboarding offerings • Define a learning strategy and content management strategy to improve development efficiency and learning-content quality • Collaborate with Product Management, Marketing, Customer Success, Technical Support, and other departments to identify educational needs and opportunities • Establish KPIs and analyze data to measure and continuously improve customer education effectiveness and impact • Engage directly with customers through workshops, seminars, and other events to gather feedback and promote ongoing learning • Monitor industry trends, best practices, and emerging technologies in customer education and integrate relevant innovations • Act as an internal thought leader and advocate for customer education • Collaborate with Product, Technical Support, DevOps, Implementation, Sales, and Marketing teams to align education initiatives with business goals

🎯 Requirements

• Bachelor's degree in Education, Instructional Design, Communications, Technology, Business, or related field • Proven experience in a leadership role within customer education, with demonstrable results achieved at a SaaS company • Strong understanding of instructional design principles, adult learning theory, and educational technologies • Strategic ability to translate business goals into actionable educational initiatives and measure their impact • Experience working cross-functionally with Product, Marketing, Sales, and Support teams • Proficiency in learning management systems (LMS), content authoring tools, and relevant software applications • Excellent communication and presentation skills, with ability to explain complex concepts clearly to diverse audiences • Passion for customer success and commitment to exceptional learning experiences • Ability to travel up to 30% to customer locations and company headquarters in California