Director of Quality

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🔥 0 minutes ago

🚗 Michigan – Remote

🚗 Michigan – Remote

⏰ Full Time

🔴 Lead

👔 Director

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RealTruck, Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

📦 Logistics

💼 Consulting

📣 Marketing

Logistics • Consulting • Marketing

RealTruck, Inc. is an e-commerce and retail company that designs, manufactures, and sells truck caps, bed covers, steps, and related accessories directly to consumers and through a network of over 800 dealers. They provide a 3D cap builder for custom configurations, produce products at a plant in Ohio, deliver via their own specialty fleet, and offer professional installation through certified local dealers. RealTruck serves both recreational and commercial truck markets and operates internationally.

📋 Description

• Execute Business and Corporate Quality strategies for assigned divisions • Deploy and improve RealTruck Quality Management Systems (QMS) • Improve customer satisfaction and reduce Cost of Poor Quality (COPQ) • Drive and optimize processes to ensure high customer satisfaction • Support a culture of high performance through cross-functional collaboration and accountability • Lead deployment of RealTruck QMS and process improvements • Drive a culture of Quality Excellence aligned with RealTruck Quality Strategy • Support creation of Quality Strategy, processes, and organization • Create and implement company-wide quality methodologies • Anticipate key customer needs and ensure quality systems meet or exceed customer standards • Monitor quality trends, define quality issues with customers, and align cross-functional management teams on resolution strategies • Assist with corrective actions, investigations, and site-level problem solving • Identify recurring trouble spots and establish structured quality systems and processes • Deploy and track Quality metrics at the division level and support target achievement • Improve Warranty, COPQ, Scrap, and other quality-related metrics • Support implementation of a corporate quality manual for each facility • Provide support for corrective and preventive actions at facilities • Plan, organize, evaluate, and direct department employees; delegate authority to subordinate supervisors or managers

🎯 Requirements

• Bachelor’s degree required; advanced degree preferred • 7+ years of experience in Quality Systems Engineering within a manufacturing environment required • 5+ years of effective team leadership required • Proven track record of driving quality improvements over time • Automotive industry experience desired, including knowledge of quality requirements, protocols, and customer expectations • Lean/Six Sigma green belt certification or equivalent work experience or company certification preferable • Thorough knowledge of quality assurance methods and improvement tools • Ability to lead Advanced Product Quality Planning and structured quality planning processes • Knowledge of Dimensional Metrology and measurement/inspection processes • Knowledge of Quality System Management and applicable standards • Data analytics skills, including statistics, data validity, data visualization, and problem solving • MiniTab knowledge preferred • Expert-level Excel skills • Bilingual English/Spanish preferred • Approximately 30% travel, possibly higher during certain periods • Ability to manage competing demands and adapt to frequent change • Ability to synthesize complex information, collect and research data, and design workflows and procedures • Ability to identify and resolve problems and develop alternative solutions • Accuracy and thoroughness in quality work • Clear and persuasive speaking, listening, clarification, and group presentation skills • Sedentary work capability; ability to talk and hear; close visual acuity for data analysis, computer work, reading, visual inspection, measurement devices, and parts assembly/fabrication • Ability to work in a professional office environment using standard office equipment

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Company-paid life insurance • Company-paid disability insurance • 401(k) with company match, eligible the first of the month after starting • Wellbeing days • Parental leave • Educational reimbursement • Referral bonuses • Exclusive employee discounts on RealTruck products