Benefits Implementation Analyst

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Brown & Brown Insurance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1939

💸 Finance

Finance • Insurance

Brown & Brown Insurance is one of the largest independent insurance brokerages globally, providing a comprehensive range of risk management solutions. Established in 1939, the company offers personal and business insurance, employee benefits, and various national programs. Brown & Brown is committed to diversity, inclusion, and belonging, fostering a culture that values talent and experience. With over 500 locations, the company is well-positioned to meet the diverse needs of its clientele and is listed on the New York Stock Exchange under the ticker BRO. The firm's strategic focus on mergers and acquisitions highlights its disciplined growth strategy.

📋 Description

• Create and configure new and existing low to moderate complexity customer websites (using third party software) • Solves and troubleshoot routine issues for customer accounts, ensuring that communication with customers occurs • Test and audits own and others configured software to ensure proper functioning • Working with the Implementation Specialist to learn quality assurance basics and assist the Implementation Analyst with development low to moderate complexity sites • Learn to establish, cultivate and manage relations with account teams, carriers, vendors, and customers to improve customer retention • Developing root cause analysis skills to provide direct daily support to assigned customers and/or customers as directed • Leverages working knowledge of health and benefits products, services and tools in order to appropriately configure and test software tools • Perform initial quality assurance on low to moderate complexity site builds, and review findings with Implementation Specialist • Participate in customers meetings, as needed • All other duties as assigned.

🎯 Requirements

• Associate’s, or Bachelor’s degree, or equivalent work experience • Proficient with MS Office Suite • Experience working with database applications • Exceptional telephone demeanor • Strong interpersonal skills, ability to communicate with customers at all levels • Attention to detail required and the ability to adhere to high standards for customer-facing work product • Ability to maintain a high level of confidentiality • 1-5 years of related experience

🏖️ Benefits

• Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance • Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement • Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services • Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.