Principal AI Workflow Engineer

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🎸 Tennessee – Remote

🎸 Tennessee – Remote

⏰ Full Time

🔴 Lead

🤖 Artificial Intelligence

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BlueCross BlueShield of Tennessee

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1952

⚕️ Healthcare Insurance

Healthcare Insurance

BlueCross BlueShield of Tennessee is a leading health plan provider in Tennessee, serving 3. 4 million members. The company is committed to creating a workforce where everyone is valued, respected, and part of the team, emphasizing diversity and inclusion. They offer a range of career opportunities, including internships through their BlueBridge program, enabling new professionals to transition from college to work. BlueCross BlueShield of Tennessee also focuses on providing exceptional customer service and community care, striving to make a difference in the healthcare industry. It is an independent licensee of the Blue Cross Blue Shield Association and a qualified health plan issuer in the Health Insurance Marketplace.

📋 Description

• Enterprise Process Discovery & Opportunity Assessment • Lead discovery sessions with business leaders and SMEs to map current processes, uncover inefficiencies, and identify high impact automation opportunities. • Use structured interviews, system data, and workflow analysis to size opportunities and align on measurable outcomes. • Translate business needs into clear, actionable automation requirements. • Automation Workflow Design & Enablement • Architect and develop end to end automated workflows that streamline operations across multiple business domains. • Integrate with internal systems and external platforms while following governance, privacy protections, and healthcare compliance requirements. • Build solutions that balance reliability, scalability, and usability—favoring practical automation patterns over highly complex AI architectures. • Maintain documentation, operational guidance, and change control processes for all deployed workflows. • Business Partnership, Communication & Stakeholder Education • Serve as a trusted advisor to functional and executive or division leaders, guiding them through automation strategy, prioritization, and value definition. • Communicate solutions in accessible language that supports informed decision making across technical and nontechnical audiences. • Lead training, demos, and hands on sessions to enable adoption, build confidence, and ensure long term ownership by business teams. • Change Leadership & Adoption Management • Champion a culture of responsible automation by addressing concerns, building trust, and shaping readiness across teams. • Create and promote internal playbooks, best practices, and frameworks that support consistent automation development across the enterprise. • Partner with operational, compliance, and security teams to ensure solutions meet payer industry requirements and align to enterprise guardrails. • Governance, Standards & Influence • Establish enterprise automation standards, design patterns, and guidance to ensure consistent quality and responsible use. • Influence enterprise strategy by evaluating tools, platforms, and capabilities needed to sustain long term automation growth. • Provide strategic insight to leadership based on cross functional trends, recurring challenges, and emerging opportunities.

🎯 Requirements

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field; Master’s preferred. • 5+ years of experience in workflow automation, process redesign, business systems integration, software engineering, or equivalent skills and experience. • 4+ years hands-on experience with AI, LLM-based agents, workflow orchestration, or intelligent automation. • Experience with healthcare payers is a plus. • Demonstrated ability to lead automation or digital transformation initiatives in a complex or regulated environment. • Proven track record partnering with business executives and driving enterprise level change. • Understanding of APIs, orchestration, and integration patterns. • Experience with Generative AI, LLM integration, or agent frameworks.

🏖️ Benefits

• Health insurance • 401(k) matching • Paid time off • Remote work options