Sales Support Agent

Job not on LinkedIn

🔥 16 hours ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BlueCross BlueShield of Tennessee

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1952

🏥 Healthcare

💼 Consulting

🛡️ Insurance

Healthcare • Consulting • Insurance

BlueCross BlueShield of Tennessee is a leading health plan provider in Tennessee, serving 3. 4 million members. The company is committed to creating a workforce where everyone is valued, respected, and part of the team, emphasizing diversity and inclusion. They offer a range of career opportunities, including internships through their BlueBridge program, enabling new professionals to transition from college to work. BlueCross BlueShield of Tennessee also focuses on providing exceptional customer service and community care, striving to make a difference in the healthcare industry. It is an independent licensee of the Blue Cross Blue Shield Association and a qualified health plan issuer in the Health Insurance Marketplace.

📋 Description

• Support day-to-day sales activities by providing information and assistance to customers, brokers, and internal organizations • Receive, investigate, and resolve inquiries timely and accurately • Clearly document all communications • Answer basic inquiries and resolve routine product and service problems via calls, email, or internet chat • Conduct periodic and regular customer satisfaction and cross-selling surveys • Perform contract administration support and resolve contract-related issues • Develop new prospects, establish customers, and identify opportunities to introduce products and services • Handle broker customer service inquiries and problems regarding benefits, eligibility, and billing

🎯 Requirements

• High School Diploma or equivalent • 2 years of experience in a customer service support role required • Experience in customer service, Medicare, and/or Marketplace • Experience in Commercial Operations highly preferred • Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint) • Proficient oral and written communication skills • Proficient interpersonal and organizational skills • Ability to work independently under general supervision and collaboratively as part of a team in a fast-paced environment • Capability to handle large volumes of work • Solid consultative understanding of insurance products • Ability to communicate health insurance knowledge and how it applies to member utilization • Must be willing to work flexible/rotating schedules as business needs arise

🏖️ Benefits

• Remote work arrangement • Employee position • Monday–Friday schedule • Flexible/rotating schedules as business needs arise