Customer Experience Coordinator

🔥 3 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sysco

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1969

📦 Logistics

🏥 Healthcare

🏨 Hospitality

Logistics • Healthcare • Hospitality

Sysco is a global leader in selling, marketing, and distributing food products to restaurants, healthcare and educational facilities, lodging establishments, and other customers who prepare meals away from home. The company's extensive product portfolio also includes equipment and supplies for the foodservice and hospitality industries. With a talented workforce of over 76,000 colleagues, Sysco operates 340 distribution facilities worldwide and serves approximately 730,000 customer locations. For fiscal year 2024, Sysco generated sales of more than $78 billion. The company actively engages in sustainability efforts, partnering with food banks and advocating for farm-to-table initiatives. Sysco's mission is to support diverse communities, fight hunger, and be a trusted business partner by delivering quality products and innovative solutions.

📋 Description

• Lead continuous improvement initiatives by reviewing and developing procedures and processes to optimize efficiency and customer experience • Develop onboarding schedules and lead training for new customer service representatives • Update training materials and monitor their effectiveness • Lead development of customer service representatives for continuous improvement • Host quarterly Customer Service department meetings and continuous learning through Microsoft Teams • Schedule customer service representatives and receptionist to maintain customer service coverage during unplanned absences • Provide the Director of Sales with feedback on customer service representative performance and productivity • Provide customer service and sales representative support as needed • Lead Produce Pro training for new sales representatives and support them during onboarding • Direct content and write copy for marketing materials and Bix messaging, including flyers and social media • Evaluate and improve marketing content, the Bix website, and Bix customer ordering portal • Manage and prioritize requests for information and marketing materials • Build customer relationships and provide tailored service • Answer customer inquiries using product knowledge • Nurture leads, manage referrals, and convert them to customers • Align sales efforts with Bix company goals and operational priorities • Reactivate dormant or infrequent ordering accounts • Collect customer and competitive information and testimonials, update CRM records, and distribute information to develop sales strategies • Maintain contacts in Sales-I and Produce Pro • Collaborate with buyers and transportation to identify and resolve customer issues • Monitor market trends and the competitive landscape and provide ideas and marketing insights to leadership

🎯 Requirements

• High school diploma required • 3–5 years of sales, customer service, culinary and/or food industry experience required • Previous supervisory experience required • Effective and strategic team leadership • Excellent customer service and communication skills • Ability to effectively and collaboratively resolve issues • Proficient computer and 10-key skills • Ability to multitask efficiently • Ability to confidently present product information and demonstrations • Ability to work sitting, standing, walking, reaching, bending, lifting up to 50 pounds, and at a computer and on the phone for 8–10 hours per day • Applicants must be currently authorized to work in the United States

🏖️ Benefits

• Sysco benefits offered; details provided at https://SyscoBenefits.com