Director of Operations

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $100k - $125k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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BCD Travel

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2006

💼 Consulting

📦 Logistics

🏨 Hospitality

Consulting • Logistics • Hospitality

BCD Travel is a leading business travel management company that simplifies the conversation around corporate travel by offering integrated solutions and services to meet various program goals. With a global network spanning over 100 countries, BCD Travel provides tailored travel management services, risk management solutions, and innovative tools to enhance the travel experience for organizations and their employees. Their expertise in the travel industry has earned them multiple recognitions, and they are committed to sustainability and optimizing business travel programs.

📋 Description

• Drive the centralized service strategy to ensure services meet the needs of BCD Travel and its customers • Define and design processes supporting the evolving operational service strategy • Support shared and dedicated support teams • Set department goals and direction aligned with organizational goals • Communicate and educate commercial and operations teams on scope of work, service strategy, and deliverables • Manage the operation budget, including forecasting, budget planning, and performance against budget • Provide succession planning, career development support, and team retention • Apply industry knowledge to direct best practices and identify and implement operational improvements • Manage KPIs and coach, mentor, and develop teams to achieve optimal performance

🎯 Requirements

• Prior experience leading a customer service organization • Thorough knowledge of the travel industry, fares, and markets • Excellent oral and written communication skills in English • Ability to manage multiple tasks effectively simultaneously • Ability to lead, set direction, develop teamwork and collaboration, and achieve results through others • Problem-solving ability at strategic and tactical levels • Thorough knowledge and proficiency in Microsoft Office applications • Flexibility to work day, evening, overnight, weekend, and holiday shifts as determined by business needs

🏖️ Benefits

• Flexible working hours and work-from-home or remote opportunities • Opportunities to grow your skillset and career • Work at the forefront of travel technology and help shape the future of business travel • Generous vacation days • Mental, physical, and financial wellbeing tools • Travel industry professional perks and discounts • Inclusive work environment where diversity is celebrated • Work From Anywhere opportunity for 60 days per year

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