ERM Director, Commercial Customer Success

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $136k - $156k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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BCD Travel

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2006

💼 Consulting

📦 Logistics

🏨 Hospitality

Consulting • Logistics • Hospitality

BCD Travel is a leading business travel management company that simplifies the conversation around corporate travel by offering integrated solutions and services to meet various program goals. With a global network spanning over 100 countries, BCD Travel provides tailored travel management services, risk management solutions, and innovative tools to enhance the travel experience for organizations and their employees. Their expertise in the travel industry has earned them multiple recognitions, and they are committed to sustainability and optimizing business travel programs.

📋 Description

• Monitor customer health metrics and proactively identify opportunities and risks • Provide oversight to pricing for retention and new business activities • Serve as the executive sponsor for strategic customer relationships • Work with Sales to develop commercial strategies in response to proposals • Compile required tender documentation • Ensure deals deliver company value • Drive competitive pricing, negotiate with customers, and finalize contracts • Identify the best solutions to meet customer demands by leveraging the ERM and BCD technology platform • Collaborate with cross-functional teams to design innovative customer solutions for ERM • Optimize technical, economic, financial, and contractual aspects to create winning proposals

🎯 Requirements

• Extensive business travel experience in the ERM vertical • Prior experience in a client-facing customer success, change management, consulting or business development role • Strong ability to comprehend and communicate data-driven suggestions and outcomes • Proven strength in strategic thinking, developing business plans and driving results • Experience with travel industry technologies, digital shopping and payment solutions • Thorough knowledge of business travel management and supplier landscape

🏖️ Benefits

• Flexible working hours and work-from-home or remote opportunities • Opportunities to grow your skillset and career • Work at the forefront of travel technology and help shape the future of business travel • Generous vacation days • Mental, physical, and financial wellbeing tools • Travel industry professional perks and discounts • Inclusive work environment where diversity is celebrated • Work From Anywhere opportunity for 60 days per year

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