AVP, Customer Success

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🐎 Kentucky, Georgia – Remote

🐎 Kentucky – Remote 🍑 Georgia – Remote

⏰ Full Time

🔴 Lead

🏆 Customer Success

👻 Ghost score 13%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Seek Now

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2012

🏠 Real Estate

🛡️ Insurance

Real Estate • Insurance

Seek Now is a company that provides comprehensive inspection services and technology solutions for homeowners, insurance adjusters, and real estate professionals. They offer various services including emergency tarping, solo inspections, and detailed reports on property conditions. Their technology, including the Seeker 360™ platform, facilitates faster and more accurate insurance claims processing and real estate data capture. Seek Now collaborates with a wide network of certified inspectors across the United States to deliver ground truth property data and inspection services, focusing on improving decision-making and economic outcomes for their clients.

📋 Description

• Establish and execute the strategic vision, goals, and priorities for the Customer Success organization • Lead, coach, and develop Customer Success leaders and team members while fostering a high-performance, customer-centric culture • Own customer retention, satisfaction, adoption, and account growth objectives across the carrier portfolio • Serve as executive sponsor for key insurance carrier relationships and maintain trusted partnerships with carrier leadership • Partner with Strategic Accounts, Sales, and Executive Leadership on contract renewals, account expansion, and long-term growth initiatives • Lead executive business reviews and customer success planning sessions with strategic carrier partners • Monitor customer health, adoption, utilization, and satisfaction metrics to identify risks and growth opportunities • Serve as the senior escalation point for significant customer concerns, service issues, and contract-sensitive matters • Partner with Operations, Field Operations, Quality Assurance, Product, and Technology teams to align service delivery with customer expectations and contractual commitments • Champion the voice of the customer and influence organizational priorities based on customer feedback and market insights • Develop customer success processes, reporting frameworks, and performance metrics supporting growth, scalability, and operational excellence • Ensure Salesforce and other customer management systems accurately reflect customer activity, engagement, health indicators, and business opportunities • Evaluate customer success performance and implement continuous improvement initiatives • Participate in strategic planning and organizational growth initiatives • Achieve customer retention, renewal, satisfaction, adoption, utilization, revenue retention, and expansion objectives • Maintain accurate Salesforce reporting, customer health tracking, and account documentation

🎯 Requirements

• Bachelor's degree in Business, Insurance, Marketing, Communications, or related field • 10+ years of progressive experience in Customer Success, Strategic Accounts, Client Services, or Account Management • 5+ years leading managers and customer-facing teams • Experience working directly with insurance carriers, claims organizations, or insurance service providers • Demonstrated success managing enterprise-level customer relationships • Strong strategic planning, leadership, communication, and problem-solving skills • Experience utilizing CRM platforms, preferably Salesforce • Preferred: Master's degree in Business Administration or related field • Preferred: Experience within property and casualty insurance, claims services, inspection services, or InsurTech organizations • Preferred: Experience leading large-scale customer success or client experience functions • Preferred: Proven ability to lead organizational change and customer-focused transformation initiatives • Approximately 5% travel requirement to office headquarters in Louisville, Kentucky, and Atlanta, Georgia • May require occasional weekend or evening availability based on deployment/maintenance schedule or other business needs • Must be able to routinely use standard office equipment

🏖️ Benefits

• Health, dental and vision insurance • 401K with company match • Paid time off (PTO) • Professional development and certification reimbursement • Short- and long-term disability insurance • AD&D insurance • Life insurance • Flexible remote work arrangement

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