Manager, Operations Technology

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $70k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BCD Travel

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2006

💼 Consulting

📦 Logistics

🏨 Hospitality

Consulting • Logistics • Hospitality

BCD Travel is a leading business travel management company that simplifies the conversation around corporate travel by offering integrated solutions and services to meet various program goals. With a global network spanning over 100 countries, BCD Travel provides tailored travel management services, risk management solutions, and innovative tools to enhance the travel experience for organizations and their employees. Their expertise in the travel industry has earned them multiple recognitions, and they are committed to sustainability and optimizing business travel programs.

📋 Description

• Provide first-line dedicated operations technology support for two highly visible customers • Oversee a team of professionals to ensure account-specific goals are met and clients receive exceptional travel technology service • Lead and manage a team through clear objectives, coaching, support, accountability, and a collaborative customer-focused culture • Serve as the primary contact for client technology support related to travel operations • Troubleshoot and perform root-cause analysis to resolve issues, minimize disruptions, and improve client experience • Partner with product support, technology stakeholders, and shared services to resolve complex issues and implement system enhancements • Gather, communicate, and advocate for client needs and feedback • Coordinate cross-functional teams, align priorities, and drive solutions • Develop, document, maintain, and improve SOPs, workflows, and process documentation • Identify process, system, and tool improvements through data analysis and issue trend monitoring • Document and refine operational best practices, governance standards, and troubleshooting procedures • Drive continuous improvement initiatives that increase efficiency, service quality, technology adoption, and customer satisfaction

🎯 Requirements

• Extensive experience within the corporate travel industry • Strong proficiency with Sabre GDS • Solid understanding of travel management operations, workflows, and service delivery • Knowledge of front-, mid-, and back-office travel technologies and processes • Experience supporting or administering mid-office solutions and online booking tools (OBTs) • Proven leadership or supervisory experience • Exceptional verbal and written communication skills • Client-facing experience and stakeholder relationship management • Strong analytical, troubleshooting, and problem-solving skills • Experience identifying root causes and implementing sustainable solutions • Experience designing, documenting, maintaining, and improving SOPs, workflows, and process documentation • Proven success in process management and process reengineering • Ability to manage multiple priorities and projects simultaneously in a fast-paced, evolving environment • Customer-centric mindset and strong relationship management skills • Track record of driving continuous improvement initiatives

🏖️ Benefits

• Flexible working hours and work-from-home or remote opportunities • Opportunities to grow your skillset and career • Generous vacation days so you can rest and recharge • Compensation package including mental, physical, and financial wellbeing tools • Travel industry professional perks and discounts • Inclusive work environment where diversity is celebrated • Reasonable and necessary accommodations