CS Operations Analyst

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $105k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Lone Wolf Technologies

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1993

💼 Consulting

🏠 Real Estate

☁️ SaaS

Consulting • Real Estate • SaaS

Lone Wolf Technologies is a leading provider of software solutions for the real estate industry. Their platform, known as the Lone Wolf Foundation, is an end-to-end solution designed to help real estate professionals like agents, brokers, and MLSs manage various aspects of their business efficiently. The company's product offerings include digital advertising, analytics, back office tools, CRM, eSignature, intranet, and more, all aimed at optimizing transaction workflows, client interactions, and business management. Lone Wolf Technologies focuses on integrating digital tools to enhance the operational efficiency of real estate practitioners across North America.

📋 Description

• Serve as the primary administrator and technical owner of Gainsight CS • Configure and maintain Gainsight objects, fields, layouts, permissions, health scores, CTAs, playbooks, Success Plans, reports, dashboards, and automation • Build and manage Journey Orchestrator programs, including audience criteria, branching logic, triggers, and automated communications • Partner with Customer Success leadership to translate customer journey and lifecycle strategies into scalable Gainsight workflows • Build and maintain Rules Engine configurations, data transformations, reporting logic, and automated customer health and risk signals • Partner with other system owners to integrate and operationalize customer data within Gainsight • Support the integration and use of Gainsight PX and Skilljar as part of broader digital adoption and customer education motions • Establish platform governance, documentation, testing, change management, and administration standards • Train and enable Customer Success users while continuously improving workflows and reducing administrative friction • Report to the Vice President of Customer Success

🎯 Requirements

• 3+ years of hands-on Gainsight administration experience in a production environment • Demonstrated experience building a Gainsight implementation, not simply using Gainsight as an end user • Deep hands-on experience with Journey Orchestrator, including building multi-step automated journeys, participant logic, and triggers • Strong experience with Rules Engine, Customer Health / Scorecards, Playbooks, Success Plans, Reports and Dashboards • Experience working with Salesforce and understanding CRM data models, account structures, and integrations • Experience translating business requirements into scalable technical configurations • Strong troubleshooting, analytical, and data-management skills • Strong understanding of Customer Success workflows such as onboarding, adoption, risk management, retention, and lifecycle engagement • Gainsight Administrator certification or equivalent demonstrated expertise (preferred) • Experience with Gainsight PX and Skilljar (preferred) • Experience in a multi-product SaaS environment (preferred) • Familiarity with SaaS metrics including ARR, GRR, NRR, churn, contraction, and product adoption (preferred)