Senior Manager, Microbiology Applications

Job not on LinkedIn

🔥 0 minutes ago

🌵 Arizona, California, +12 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🥔 Idaho – Remote 🌪️ Kansas – Remote 🦬 Montana – Remote 🎰 Nevada – Remote 🌶️ New Mexico – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ☕ Washington – Remote 🦬 Wyoming – Remote

💵 $134.1k - $214.5k / year

⏰ Full Time

🟠 Senior

👔 Manager

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BD

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1897

🏥 Healthcare

🏭 Manufacturing

⚕️ Healthcare Insurance

💰 $24M Grant on 2020-07

Healthcare • Manufacturing • Healthcare Insurance

BD (Becton, Dickinson and Company) is a global medical technology company dedicated to advancing the world of health. It focuses on developing innovative technologies, services, and solutions to improve safety and efficiency in healthcare. BD offers a wide range of products including medication management solutions, surgical solutions, cervical cancer screening, drug delivery systems, and laboratory services. The company is also involved in infection risk management and provides advanced clinical insights to enhance patient outcomes. With a commitment to global health sustainability and social investing, BD is a leader in healthcare technology and services worldwide.

📋 Description

• Lead and support a team of Applications Specialists in reaching business targets • Monitor team performance and feedback metrics • Coordinate customer engagement strategies to strengthen customer partnerships • Align Applications resources and field activities with regional revenue goals • Participate in strategic opportunity reviews and provide clinical expertise • Collaborate with Commercial Leadership to prioritize Applications support • Guide the team in identifying customer needs and BD solution opportunities • Oversee field-based clinical application activities across assigned regions • Ensure post-implementation follow-up and customer adoption after go-live • Drive customer retention through proactive engagement, escalation management, workflow optimization, and clinical consultation • Provide leadership oversight for strategic account support and customer satisfaction initiatives • Serve as a senior clinical subject matter expert and trusted advisor during executive customer engagements, laboratory operational reviews, and strategic sales opportunities • Partner with Sales and Technical Service teams to identify and mitigate customer risks affecting retention and expansion • Support customers throughout implementation, including readiness, instrument installation, validation, verification, training, and go-live activities • Maintain an active field presence for key customer engagements, strategic accounts, and critical business opportunities

🎯 Requirements

• Associate or bachelor’s degree required • CLS (Clinical Laboratory Scientist) or MLT (Medical Laboratory Technology) certification required • 8 years of experience in clinical microbiology, clinical molecular diagnostics, clinical laboratory operations, diagnostics, or healthcare solutions • 2 years of direct people leadership experience • Demonstrated success coaching and developing employees, conducting performance evaluations, managing accountability, and building high-performing teams • Strong understanding of clinical laboratory workflows and diagnostic environments • Deep expertise in clinical diagnostics and laboratory operations, processes, and workflow efficiency • Experience managing complex customer implementations and cross-functional projects • Strong project management skills • Ability to translate clinical and operational needs into effective business solutions • Ability to influence stakeholders across multiple organizational levels in a highly matrixed environment • Exceptional communication, presentation, relationship-building, and stakeholder management skills • Ability to support key customer engagements, strategic accounts, and critical business opportunities • Regular travel of approximately 50% to 75% across the Western United States

🏖️ Benefits

• Competitive package of compensation and benefits programs • Reward and recognition opportunities • Performance-based culture • Learning, growth, and development opportunities • Workplace accommodations considered pursuant to applicable law • Possible COVID-19 vaccination/testing support or requirements depending on location