Senior Technical Support Specialist

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟠 Senior

💻 IT Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BD

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1897

🏥 Healthcare

🏭 Manufacturing

⚕️ Healthcare Insurance

💰 $24M Grant on 2020-07

Healthcare • Manufacturing • Healthcare Insurance

BD (Becton, Dickinson and Company) is a global medical technology company dedicated to advancing the world of health. It focuses on developing innovative technologies, services, and solutions to improve safety and efficiency in healthcare. BD offers a wide range of products including medication management solutions, surgical solutions, cervical cancer screening, drug delivery systems, and laboratory services. The company is also involved in infection risk management and provides advanced clinical insights to enhance patient outcomes. With a commitment to global health sustainability and social investing, BD is a leader in healthcare technology and services worldwide.

📋 Description

• Support agents and specialists with difficult technical issues • Communicate effectively with customers and colleagues by phone and email • Document clear, succinct case notes and explain complex technical concepts in plain language • Set objectives, expectations, and timelines for internal and external stakeholders • Support resolution of trending issues • Maintain high-quality CRM data and integrity • Create and update customer-centric Knowledge Articles • Provide customer progress updates, seek feedback, and ensure needs are fully met • Mentor others and provide guidance and feedback on quality customer interactions • Manage personal cases according to quality standards and process checklists • Moderate process, progress, and results to ensure adherence to collaboration processes • Promote continuous clinical and technical customer education • Support teammates and their deliverables • Address issues constructively and professionally • Pursue feedback, new competencies, work methods, ideas, and information to improve efficiency and effectiveness • Troubleshoot customer issues using available tools, resources, and team collaboration • Provide technical support for BD medical technology products in customer hospital environments

🎯 Requirements

• Bachelor's degree in Computer Science or 4+ years equivalent experience • 3+ years of Microsoft SQL experience • CompTIA A+ or N+ preferred • Ability to communicate technical solutions/recommendations to a non-technical audience • Windows Server (2008+) and Desktop Administration (Win7+) • Networking topology, terminology, and commands • IIS and Web Application Administration • Group Policies terminology and administration • Active Directory Administration • VMWare terminology and administration • Installing peripherals, including scanners and printers • Application installation and troubleshooting • Advanced understanding of BD products and how technical support and Field supports them in customer environments • Understanding of how products enhance and interact with hospital workflow • Ability to identify issue trends and use available tools, resources, and team collaboration to troubleshoot customer issues

🏖️ Benefits

• COVID-19 vaccination may be required for certain roles, subject to applicable accommodations policy • Learning, growth, and professional development opportunities • Work-life balance and flexibility for applicable workplace arrangements