Production Operations – Sustainment Engineer

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $155k - $185k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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BDR Solutions LLC

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🏥 Healthcare

💼 Consulting

🎖️ Defense

Healthcare • Consulting • Defense

BDR Solutions LLC is a technology-driven company focused on delivering comprehensive healthcare services to military and veteran populations. By leveraging innovative technology and strong partnerships with government agencies, BDR is dedicated to enhancing the quality of care for those who serve or have served in defense of the nation. The company provides a range of healthcare IT services, support for wellness initiatives, and partnerships with various organizations within the healthcare sector.

📋 Description

• Provide 24x7x365 monitoring of the EAG IBM webMethods platform • Respond to P1 incidents within 15 minutes of detection or notification, initiate remediation within 30 minutes, and restore service within 4 hours • Maintain EAG system availability at 99.5% or higher, excluding approved maintenance windows • Log 100% of incidents and service requests in IRS-approved ServiceNow • Produce P1 root cause analyses within 5 business days • Monitor API performance metrics via AppDynamics dashboards, including latency, throughput, error rates, and availability • Maintain dashboards accessible to IRS stakeholders • Execute API onboarding and lifecycle delivery, including configurations, policies, routes, documentation, and deployments through IRS CI/CD pipelines • Onboard approximately 35 APIs per month • Perform API connectivity, regression, security, observability, and performance testing before each deployment • Support migration-lane API readiness activities for movement from IBM webMethods to the new gateway platform • Maintain backup/restore procedures and conduct quarterly backup restoration testing • Support IRS disaster recovery exercises • Produce Monthly O&M Performance Reports, Quarterly Trend Analysis Reports, and Incident Root Cause Analyses per the Deliverables schedule

🎯 Requirements

• 5+ years in 24x7 production support for high-volume enterprise API gateway or middleware platforms (1B+ transaction/month scale strongly preferred) • IBM webMethods API Gateway or comparable enterprise API management platform experience in a production operations context • Demonstrated ability to meet aggressive SLAs: sub-15-minute P1 response and 99.5%+ availability targets • ServiceNow incident, change, and request management experience • Structured escalation and root cause analysis processes • AppDynamics and ELK stack monitoring: dashboard management, anomaly analysis, and API performance metrics • API lifecycle operations: onboarding, configuration updates, policy management, versioning, and retirement • Active IRS Minimum Background Investigation (MBI) required • U.S. Citizenship required • Must meet eligibility requirements for access to classified information and be able to obtain a government-granted security clearance • Subject to background investigation, including criminal history, employment and education verification, drug testing, and creditworthiness • ITIL Foundation or service management certification preferred • IBM webMethods administration and monitoring certification preferred • API gateway backup/restore and DR exercise experience preferred • Direct IRS D&PE, DISM, or EAG-adjacent production operations experience preferred