Customer Support Representative

🕒 4 days ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Bridgestone Americas

WebsiteLinkedInAll Job Openings

10,000+ employees

💰 Grant on 2022-11

Automotive • Manufacturing • Sustainability

Bridgestone Americas is a leading global tire manufacturing company dedicated to revolutionizing mobility and enhancing how people and goods move. Committed to sustainability, the company focuses on providing valuable solutions that support both social and environmental well-being. With a rich history in tire production, Bridgestone Americas continues to innovate and evolve to meet the needs of today's society, while striving for a better tomorrow.

📋 Description

• Responsible for providing order management services to clients. • Helping clients with order quoting, order processing, order fulfilment, order review, order entry, order dispatch & support, order payment, etc. • Ensures timely release of orders and a fulfilment of pre-established standards and policies to achieve customer satisfaction. • Monitors and resolves order issues and processing errors. • May also develop support delivery strategy and related processes, escalation procedures and training. • Liaises between customers and technical support, product development, sales and field service to identify opportunities for support delivery improvements, cost reduction and value-add to the customer/client.

🎯 Requirements

• Typically requires a minimum of 1-2 years of related experience. • Basic knowledge of job processes and tools obtained through work experience. • Ability to communicate information that requires some explanation or interpretation. • Works with Manager and collaborates with other specialization teammates. • Solves problems while able to anticipate additional needs/requests. • Grows knowledge and skills developed through training and work experience.

🏖️ Benefits

• A supportive and engaging onboarding experience to ensure a smooth transition into our team. • The opportunity to develop and grow, through training and regular mentorship. • Corporate Social Responsibility activities. • A truly global, dynamic and challenging work environment. • Agility and work/life effectiveness and your long-term well-being. • A diverse and inclusive team.