Healthcare Customer Service Representative

🕒 June 13

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Insight Therapy Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

Insight Therapy Solutions is a mental health service provider that emphasizes connection and personalized care. They specialize in teletherapy, offering accessible therapy options tailored to individual needs, budgets, and comfort levels. The company believes in meeting clients where they are emotionally and physically, providing a safe and private environment for therapy sessions regardless of location. This allows clients to engage in effective therapy without the constraints of traditional settings.

📋 Description

• Connect with leads and clients via phone, email, and fax to guide them through scheduling therapy sessions • Engage waitlisted clients and help match them with the right therapist based on their needs • Handle inbound inquiries while proactively following up on missed or potential opportunities • Build trust through thoughtful, empathetic conversations—especially with individuals in vulnerable situations • Accurately document client information and interactions in real time using internal systems • Collect and verify demographic, insurance, and referral information to support proper client placement • Use EHR systems to schedule appointments, maintain records, and update client data • Present and promote our services to referral sources such as healthcare providers, clinics, and organizations • Develop relationships with partners and referral networks to drive consistent business growth • Consistently meet and exceed individual and team sales targets

🎯 Requirements

• At least 2 years of sales experience (preferably in U.S. healthcare or mental health services) • Experience working remotely or in a BPO environment is a plus • Familiarity with U.S. insurance eligibility is an advantage (not required) • Strong communication skills in English (C1 level or above, written and spoken) • Confident in sales conversations, with the ability to influence and guide decisions • Highly organized and able to manage multiple tasks independently in a remote setup • Comfortable navigating ambiguity and adapting to evolving processes • Empathetic and able to support clients who may be in emotional or mental distress • Quick to learn new tools and systems (e.g., EHRs, Google Workspace, CRMs, communication platforms) • Strong problem-solving mindset with attention to detail • Proven track record in sales, with consistent achievement or overachievement of targets • Experience in lead generation, prospecting, and outbound outreach (including cold calling) • Self-motivated, resilient, and able to maintain momentum in a fast-paced environment

🏖️ Benefits

• Fully remote, work-from-home setup • Monthly health stipend • Paid U.S. holidays and time off • Performance-based bonus structure • Opportunity to grow within a fast-scaling healthcare company